943,917 Members | Top Members by Rank

Community Center > IT Professionals' Lounge > Dell OS CD wont work
Ad:
Permalink
Sep 1st, 2008
0

Dell OS CD wont work

Expand Post »
Im no expert but I have tried and tried to get a clean install on my sons laptop. I followed the instructions from Dell's leaflet and put the Mediadirect cd and it wiped my harddrive then it asked me to put my OS disk in which I did. It loaded the files and asked me to choose UK and I then pressed install. It copied the windows files, then expanded files, installed features and installed updates last was completing installation which it never seemed to do, it stuck 3/4 of the way through and nearly an hour later the screen went black. I restarted the procedure again and again but still nothing. I did go into the BIOS and ask it to boot from CD/DVD as it was a matter of hitting the f12 to do it otherwise. What do I do, I have a laptop that has nothing on it and is useless and less than a year old. I thought that it would be straight forward and that I would get a clean install and be able to start again. How can I get round this, it is so frustrating please please help.
Similar Threads
Reputation Points: 10
Solved Threads: 0
Newbie Poster
chez is offline Offline
3 posts
since Nov 2007
Permalink
Sep 1st, 2008
0

Re: Dell OS CD wont work

Hii there Sir
I assume this is the Operating disk that came with the laptop. When you try to BOOT again from the Disk, hitting a key when asked if you want to BOOT from disk, does it then boot from the disk,meaning does it go into a blue screen. For some reason something caused the the files not to finish it's installation

May I also ask what was the reaso/s for you doing a fresh Operating System installation


Cheers for now
Reputation Points: 102
Solved Threads: 46
Nearly a Posting Virtuoso
sittas87 is offline Offline
1,312 posts
since Apr 2008
Permalink
Sep 1st, 2008
0

Re: Dell OS CD wont work

Click to Expand / Collapse  Quote originally posted by sittas87 ...
Hii there Sir
I assume this is the Operating disk that came with the laptop. When you try to BOOT again from the Disk, hitting a key when asked if you want to BOOT from disk, does it then boot from the disk,meaning does it go into a blue screen. For some reason something caused the the files not to finish it's installation

May I also ask what was the reaso/s for you doing a fresh Operating System installation


Cheers for now
Yes it is the OS that came with the laptop. As I said previously it start loading then comes to a dead stop. How long should it take anyway? It lingers on completing installation for ever and then the screen goes black with only the arrow pointer on the screen. Nothing else happens thereafter. The reason why we decided to do a fresh OS installation is my son had messed up the laptop by deleting bits and things did not work properly, yes we tried system restore but still it was not right so a clean install was all we could think of, thinking it would be straight forward but obviously not
Reputation Points: 10
Solved Threads: 0
Newbie Poster
chez is offline Offline
3 posts
since Nov 2007
Permalink
Sep 2nd, 2008
0

Re: Dell OS CD wont work

This sounds like a defective/dirty disk. Take a good look at it for dirt and scratches.
Try cleaning the disk.
You might also try a repair install.
It's possible your laptop HD is defective. Did you have any HD issues previously?
Last edited by hughv; Sep 2nd, 2008 at 2:15 am.
Reputation Points: 116
Solved Threads: 93
Veteran Poster
hughv is offline Offline
1,132 posts
since Oct 2007
Permalink
Sep 6th, 2008
0

Re: Dell OS CD wont work

Good Day Chez, I assume from the time frame of purchase referenced, that the machine cm with Windows Vista. If this is a poor assumption, please advise. If it is Vista, and the CD's are actually DVD's, it will take a huge amount of time. I have just completed a reload of a Lenovo laptop with Vista Business and it took, no exaggeration, 2 1/2 hours to reload with many pauses where I thought nothing was going on. If it wasn't for the HDD activity light, I would have thought it crashed during the process. If you don't get anywhere, and the cleaning process does not help, I would contact Dell Tech Support, report damaged media and request a new set of disks. They should provide them free of charge other than shipping.
Reputation Points: 10
Solved Threads: 1
Newbie Poster
jdotsr1 is offline Offline
2 posts
since Mar 2008
Permalink
Sep 8th, 2008
0

Re: Dell OS CD wont work

Thanks for the responses. I have been away for a few days but I have solved the problem now. Though I would let you know what I did. When I arrived at the window that says where do you want to install windows in the bottom right I pressed drive options advance then I pressed load driver. I then removed my OS disk and put in my driver disk it then installed the driver it needed. I then removed the disk and put in my OS disk again and pressed the HD I wanted to install it on and hey presto it carried on with the installation. It was only because I was nosey and pressed the advanced options that I found it. Thought it would be worth a try and thankfully it was. Dell really should explain how to do this, you only get a thin leaflet that says put the OS in first and then install the rest of the software afterwards. So again thanks for your advice and my son is up and running again.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
chez is offline Offline
3 posts
since Nov 2007
Permalink
Sep 8th, 2008
0

Re: Dell OS CD wont work

Well done

please mark the tread as solved

Regards
sittas
Reputation Points: 102
Solved Threads: 46
Nearly a Posting Virtuoso
sittas87 is offline Offline
1,312 posts
since Apr 2008

This thread is solved

Either the thread starter or a moderator has marked this thread as solved. You can most likely trust the responses and answers given. There is most likely no reason for any further responses to be posted here. If you have a related question, please start a new thread in this forum instead.

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
Message:
Previous Thread in IT Professionals' Lounge Forum Timeline: What's so bad about ME?
Next Thread in IT Professionals' Lounge Forum Timeline: Three Tips For IT Job Seekers





About Us | Contact Us | Advertise | Acceptable Use Policy
Forum Index | Build Custom RSS Feed


Follow us on Twitter


© 2011 DaniWeb® LLC