Is it realistic to expect that ANY software product is going to be completely free of this? As you suggested, it's simply 'Microsoft bashing'.
Going a little bit further in favor of Microsoft, if it wasn´t for that company, even though it certainly has its faults, there would not be a computer industry as we know it.
I was there in the early days and know the underlying thinking process of the principals. Gates has always believed that he was producing a product for the people. I realize that this is not going to go down well with Microsoft critics, but it´s reality. This is from a personal observation and a personal relationship with the man.
From a systems background and perspective, there has not been and never will be a computer program of any consequence or size that does not contain errors. If one believes otherwise, they are deluding themselves.
It is obvious to anyone with any history in this industry that the code produced by Microsoft, although not perfect, is as good as can be produced by anyone in the business. They would be foolish to put out something that has not been tested to exhaustion before it´s released. They have to rely, just as any company that produces products, on the good graces of customers to let them know about the little quirks that crop up after that testing has been done to the best of their ability.
The process is the nature of the software industry and will never change. To try and profit from a lawsuit to take advantage of an inherent quality of a product is not only nonsense but underhanded.
zeroth