heh heh.......
But let's not cast too much aspersion on the fine qualifications people have obtained for themselves, eh? Congratulations to everybody for doing so.
The simple thing is, having a Certified qualification isn't the be-all and end-all of it. There are some very necessary qualities that a Certification DOESN'T give you!
It does not mean that you are necessarily a good communicator. When people report a problem, their report is more often an expression of frustration than a helpful description of symptoms. To be really suited for providing assistance, you need to be able to effectively communicate with people from all walks of life, and in a wide range of 'emotional states', and also have the capacity to 'hone in' on what they're trying to say rather than what they are actually saying.
Having a Certification doesn't ensure that you are a person who has good skills with lateral thinking. Quite often, PC problems will manifest elsewhere from where they originate, and treating causes is always better than treating symptoms. Quite often, people will ask for assistance and advice based upon what they've been 'told' rather than what's best for their needs. If you aren't prepared and capable for giving advice directed at needs rather than specific requests, then you're not giving the best advice and assistance possible.
Gaining a Certification will help people to GAIN a job/position. But it's other qualities which will ensure they'll KEEP it
But most of all, if the 'expert' you're faced with is basically sitting back on the laurels of their 'MCSE' qualification, and proclaiming loudly that having one makes them 'better' than others, then they're most likely not! It's proven results and outcomes of putting it all into pratice that should be crowed about