Am I being overly critical in such things?
Do I fault find to readily?
Should I not bother with attepting to help correct such issues?
In my opinion, the answer is "No," on all counts. I have a little experience reviewing websites (you may recognize my nick from another forum), so I'll share a little with you.
I find that for most people, a website is like a little baby and its owner a proud parent.
They want the best for their baby. They feed it, nurture it, see it develop, grow and mature.
Some are very protective of it and will react harshly when unkind words are said about it. Whether the criticism or advice being offered is actually true is besides the point, to them.
I think what you are really asking in this thread is "why did the person react the way they did?"
The answer to that question lies in what I've just said above.
If you wish to minimize the chances of avoiding these harsh reactions in the future, in my view, diplomacy goes a long way.
There are always two ways to say something - I prefer to pick the nicer of the two.
I like to use certain phrases, sprinkled throughout my advice, that try to put the reviewer at ease and hopefully make them more receptive to what is being offered.
Here are some of these phrases:
- "I'd like to you some constructive criticism about your site"
- "You might want to consider doing ___________"
- "If it were me, I'd probably ____________"
- "You could greatly benefit from ____________"
- "I hope you find these suggestions useful to you"
- "I would recommend/suggest/advice _________"
- "I have found this technique really helpful _____________"
I avoid words like "crap, hell, don't do, ugly, etc." and other words that the reviewer might find offensive. An offended person will likely responded with, well, an offensive response.
This, of course, may not be your style, but I find that it works well for me.
I hope you find that these suggestions will be helpful to you. ;-)