Here is the attachment you requested, and I am currently testing out Mozilla. Will let you know if it lets me access that website. Thanks!

Just tried downloading with Mozilla, and still would not work.

Yep - that's a baddie.
http://virusscan.jotti.org/en/scanre...91f0bb70aa5e8b

Go ahead and DELETE zrqabm.dll

-- See if you are able to access and run VundoFix as per the linky below:
http://vundofix.atribune.org/

--- Do you have a flash drive you can download tools to from a clean computer. Or, perhaps burn them to cd?

PP

Thank you for researching that for me.
I tried to delete the file and got this error message: "Cannot delete zrqabm: access is denied

I do not have access to a clean computer where I can download those programs unfortunately.

What about the link for VundoFix?
If you cannot get that link to work, please do this:

Download the attached VundoFix.zip and extract Vundofix.exe to your Desktop. Do not run it from the ZIP!

* Double-click VundoFix.exe to run it.
* When VundoFix opens, click the Scan for Vundo button.
* Once it's done scanning, click the Remove Vundo button.
* You will receive a prompt asking if you want to remove the files, click YES
* Once you click yes, your desktop will go blank as it starts removing Vundo.
* When completed, it will prompt that it will reboot your computer, click OK

*****Note: It is possible that VundoFix encountered a file it could not remove.*****
In this case, VundoFix will attempt run on reboot, simply follow the above instructions starting from "Click
the Scan for Vundo button." when VundoFix appears at reboot.

Please post the Vundofix log for me. ---> C:\VundoFix.txt

PP

I was able to download and run Vundo, but it said it did not find anything

Well . . . That's not good.

-- Try this:
Get a command prompt (start > run > type cmd > OK\
Type or Copy&Paste ipconfig /flushdns at the prompt and hit ENTER.
See if that helps at all.


-- You will probably need to purchase a flash drive and use a friend's computer or a compy at your local library or coffeeshop to download some more comprehensive cleaning tools such as MBAM and Combofix.
That would be the easiest course of action.

PP

Hello, I am new here and even though I am in School for information TECHNOLOGY, i STILL AM VERY LOST. i WAS READING THE LASt POST HERE (sorry about the caps) and did the file rn too. I 'm going to post thereport if anyone would please te a ook at it and hlp me out I wil be forever grateful

Hi ourchiliean.

First of all- welcome to Daniweb .

We ask that members not piggy-back questions on to a thread previously started by another member here in the Viruses, Spyware & other Nasties forum, (regardless of how similar your problem might seem). Not only does it divert the focus of the thread away from the original poster's problem, but it also makes it less likely that you yourself will get the individual attention that you need.

Please start your own thread and post your question there. When you do, please try to give us as much specific info as possible regarding the problem (exact error messages, system specs, etc.).

For a full description of our posting guidelines and general rules of conduct, please see this page:

http://www.daniweb.com/forums/faq.ph...niweb_policies


Thanks for understanding.

One of the things viruses do is put fake web addresses into the HOSTS file (on Windows XP: C:\WINDOWS\system32\drivers\etc\hosts). All you have to do is edit that file with Notepad, remove the lines that redirect symantec.com, etc., and you should now be able to get to the "real" websites. Good luck.