lost my desktop and start menu

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kimberlylarae kimberlylarae is offline Offline
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lost my desktop and start menu

 
0
  #1
Feb 20th, 2005
My computer was slowing down and I was getting freeze ups and "not reponding" messages until some days i couldn't use it at all. It was like my whole computer had a demented mind of it's own and everything i tried to do it would block me. Sometimes it would just go crazy. I had a feeling it was a virus of some kind do I started trying to download anti-virus software--I swear it knew! It was like it was doing everything in it's power to block the downloads or if I did get it to download it wouldn't install. Finally I did manage to get one program to work and it did away with nearly 1,000 beagle worms. But the computer was still nuts. So I used spybot and caught several adware and a few spy programs. Hell's lil spy??? The computer was still crazy and I lost my desktop and start menu. Did a system restore, but didn't do any good. I cleaned out my documents, picture files, old programs, and the recycle bin and now the computer is better --it no longer seems crazed and it isn't as slow--but i'm still getting too many "not responding" messages and my desktop and start menu are still gone. It flashes on just before the computer shuts down. The only way I get on is by turning off the computer and if I'm fast enough and lucky enough to click the start menu when it flashes on just before everything shuts down I can get on. How can I get my desktop back? Keep in mind I know very little about technical stuff.
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Re: lost my desktop and start menu

 
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  #2
Feb 21st, 2005
As bad as your system sounds, I would recommend reinstalling your Operating System.

If you would prefer to try to fix it, follow the suggestions in this thread and let us know what OS you have:
http://www.daniweb.com/techtalkforums/thread5690.html

Get HijackThis from here:
http://www.degs.co.uk/files/hijackthis.exe

Close all browser windows, scan with hijackthis, save the log, copy and paste it here.
Last edited by dlh6213; Feb 22nd, 2005 at 4:34 am. Reason: Added link
Links to help you help yourself :

Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html

Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html

Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
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Re: lost my desktop and start menu

 
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  #3
Feb 21st, 2005
Logfile of HijackThis v1.99.1
Scan saved at 9:48:46 AM, on 2/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\dcidld.exe
C:\PROGRA~1\EARTHL~1\TaskPanl.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\dcidld.exe
C:\WINDOWS\System32\MDN.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\MsiExec.exe
C:\PROGRA~1\Netscape\NETSCA~1\netscp6.exe
C:\WINDOWS\System32\wuauclt.exe
C:\DOCUME~1\D\LOCALS~1\Temp\TEA0EE~1.ZIP\HIJACK~1.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCA%7E1%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\D\Application Data\Mozilla\Profiles\default\3jklsu5v.slt\prefs.js)
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O1 - Hosts: 255.255.255.255 ar.atwola.com atdmt.com avp.ch avp.com avp.ru awaps.net ca.com dispatch.mcafee.com download.mcafee.com download.microsoft.com downloads.microsoft.com engine.awaps.net f-secure.com ftp.f-secure.com ftp.sophos.com go.microsoft.com liveupdate.symantec.com mast.mcafee.com mcafee.com msdn.microsoft.com my-etrust.com nai.com networkassociates.com office.microsoft.com phx.corporate-ir.net secure.nai.com securityresponse.symantec.com service1.symantec.com sophos.com spd.atdmt.com support.microsoft.com symantec.com update.symantec.com updates.symantec.com us.mcafee.com vil.nai.com viruslist.ru windowsupdate.microsoft.com www.avp.ch www.avp.com www.avp.ru www.awaps.net www.ca.com www.f-secure.com www.kaspersky.ru www.mcafee.com www.my-etrust.com www.nai.com www.networkassociates.com www.sophos.com www.symantec.com www.trendmicro.com www.viruslist.com www.viruslist.ru www3.ca.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1\APPLIC~1\Setup\Setup.dll
O2 - BHO: Microsoft Configuration - {40205287-E793-41AC-B95C-D8D064BA33CA} - C:\WINDOWS\system32\mscfg.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: EarthLink ScamBlocker V2 - {66252F33-BE30-4188-9199-63F2AC8BA137} - C:\Program Files\EarthLink TotalAccess\EScamBlk.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\RunServices: [Microsoft Update Machine] snss.exe
O4 - HKLM\..\RunServices: [Microsoft Virual Machine] sms.exe
O4 - HKLM\..\RunServices: [e[zqbu_wWaPm]qkjuVhWgP] C:\WINDOWS\System32\nabyjl.exe
O4 - HKLM\..\RunServices: [Microsoft Update] sghost.exe
O4 - HKLM\..\RunServices: [MONPluginSrIvcs] n3monap23.exe
O4 - HKLM\..\RunServices: [MSNPluginSrvcs] p6.exe
O4 - HKLM\..\RunServices: [MSNPluginSrIvcs] n3vasap23.exe
O4 - HKLM\..\RunServices: [MDN] MDN.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\PROGRA~1\EARTHL~1\TaskPanl.exe" -winstart
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/I...ve/HS_live.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1098394421417
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {8C6CED34-E352-4ED2-B405-25E121DECBFF} (PreContrl Class) - http://www.plan3d.com/PreControl.dl_
O16 - DPF: {A1B09066-C95C-4EF6-8DFD-3DD0AFE610B6} - http://pak02.pictures.aol.com/ygp/ao...er.9.0.1.4.cab
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.104/app/view22RTE.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9ED02C70-48EE-4CC6-9F35-9900D1D941A0}: NameServer = 207.69.188.185 207.69.188.186
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: Microsoft DirectXb - {79FEACFF-FFCE-815E-A900-316290B5B738} - C:\WINDOWS\System32\Hieind32.dll
O21 - SSODL: mtklefa - {0526DEED-8BC8-4FEB-508C-0353A339F1ED} - C:\WINDOWS\System32\ehiyj32.dll
O21 - SSODL: mtklef - {01B7BBF0-950F-4EFD-A097-9BD67111B169} - C:\WINDOWS\System32\hatzx32.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SCA (Service Control Application) - Unknown owner - C:\WINDOWS\System32\SYSTEM.EXE (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: xadz - Unknown owner - C:\WINDOWS\dcidld.exe
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Re: lost my desktop and start menu

 
0
  #4
Feb 22nd, 2005
Before fixing anything with hijackthis, please move it into it's own permanent folder (like c:\HJT\hijackthis.exe) so it doesn't get deleted and so the backups it will create don't get deleted either. Right now you have it in a Temp folder.

Also, I added a link to my first post that I forgot before; please have a look through that.
Links to help you help yourself :

Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html

Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html

Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
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kimberlylarae kimberlylarae is offline Offline
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Re: lost my desktop and start menu

 
0
  #5
Feb 22nd, 2005
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Originally Posted by dlh6213
Before fixing anything with hijackthis, please move it into it's own permanent folder (like c:\HJT\hijackthis.exe) so it doesn't get deleted and so the backups it will create don't get deleted either. Right now you have it in a Temp folder.

Also, I added a link to my first post that I forgot before; please have a look through that.
Ok, it's in it's own folder.
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Re: lost my desktop and start menu

 
0
  #6
Feb 23rd, 2005
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Originally Posted by kimberlylarae
Ok, it's in it's own folder.
Sorry, I should have asked you to post a new log after you moved it, can you do so now please?

You can go ahead and do this now if you like; go to Add/Remove Programs in your Control Panel and remove WebRebates (or something similar).

Then go to C:\Program Files and delete the Web_Rebates folder
Links to help you help yourself :

Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html

Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html

Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
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kimberlylarae kimberlylarae is offline Offline
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Re: lost my desktop and start menu

 
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  #7
Feb 23rd, 2005
New Log
Logfile of HijackThis v1.98.2
Scan saved at 10:34:08 AM, on 2/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\dcidld.exe
C:\WINDOWS\dcidld.exe
C:\PROGRA~1\EARTHL~1\TaskPanl.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system\Svhost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\System32\taskmgr.exe
C:\PROGRA~1\Netscape\NETSCA~1\netscp6.exe
C:\DOCUME~1\D\LOCALS~1\Temp\TE8D2F~1.ZIP\HIJACK~1.EXE
C:\DOCUME~1\D\Desktop\HIJACK~1.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\ElnIE.dll
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCA%7E1%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\D\Application Data\Mozilla\Profiles\default\3jklsu5v.slt\prefs.js)
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O1 - Hosts: 255.255.255.255 ar.atwola.com atdmt.com avp.ch avp.com avp.ru awaps.net ca.com dispatch.mcafee.com download.mcafee.com download.microsoft.com downloads.microsoft.com engine.awaps.net f-secure.com ftp.f-secure.com ftp.sophos.com go.microsoft.com liveupdate.symantec.com mast.mcafee.com mcafee.com msdn.microsoft.com my-etrust.com nai.com networkassociates.com office.microsoft.com phx.corporate-ir.net secure.nai.com securityresponse.symantec.com service1.symantec.com sophos.com spd.atdmt.com support.microsoft.com symantec.com update.symantec.com updates.symantec.com us.mcafee.com vil.nai.com viruslist.ru windowsupdate.microsoft.com www.avp.ch www.avp.com www.avp.ru www.awaps.net www.ca.com www.f-secure.com www.kaspersky.ru www.mcafee.com www.my-etrust.com www.nai.com www.networkassociates.com www.sophos.com www.symantec.com www.trendmicro.com www.viruslist.com www.viruslist.ru www3.ca.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: Setup.Setup1 - {2E65A557-173C-4DE9-860B-28FC5CACA542} - C:\DOCUME~1\ALLUSE~1\APPLIC~1\Setup\Setup.dll
O2 - BHO: Microsoft Configuration - {40205287-E793-41AC-B95C-D8D064BA33CA} - C:\WINDOWS\system32\mscfg.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: EarthLink ScamBlocker V2 - {66252F33-BE30-4188-9199-63F2AC8BA137} - C:\Program Files\EarthLink TotalAccess\EScamBlk.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\RunServices: [Microsoft Update Machine] snss.exe
O4 - HKLM\..\RunServices: [Microsoft Virual Machine] sms.exe
O4 - HKLM\..\RunServices: [e[zqbu_wWaPm]qkjuVhWgP] C:\WINDOWS\System32\nabyjl.exe
O4 - HKLM\..\RunServices: [Microsoft Update] sghost.exe
O4 - HKLM\..\RunServices: [MONPluginSrIvcs] n3monap23.exe
O4 - HKLM\..\RunServices: [MSNPluginSrvcs] p6.exe
O4 - HKLM\..\RunServices: [MSNPluginSrIvcs] n3vasap23.exe
O4 - HKLM\..\RunServices: [MDN] MDN.exe
O4 - HKLM\..\RunServices: [PPPOEO] pingppac.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\PROGRA~1\EARTHL~1\TaskPanl.exe" -winstart
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/I...ve/HS_live.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1098394421417
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {8C6CED34-E352-4ED2-B405-25E121DECBFF} (PreContrl Class) - http://www.plan3d.com/PreControl.dl_
O16 - DPF: {A1B09066-C95C-4EF6-8DFD-3DD0AFE610B6} - http://pak02.pictures.aol.com/ygp/ao...er.9.0.1.4.cab
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.104/app/view22RTE.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9ED02C70-48EE-4CC6-9F35-9900D1D941A0}: NameServer = 207.69.188.185 207.69.188.186
O21 - SSODL: Microsoft DirectXb - {79FEACFF-FFCE-815E-A900-316290B5B738} - C:\WINDOWS\System32\Hieind32.dll
O21 - SSODL: mtklefa - {0526DEED-8BC8-4FEB-508C-0353A339F1ED} - C:\WINDOWS\System32\ehiyj32.dll
O21 - SSODL: mtklef - {01B7BBF0-950F-4EFD-A097-9BD67111B169} - C:\WINDOWS\System32\hatzx32.dll
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Join Date: Aug 2005
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Boss2688 Boss2688 is offline Offline
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Re: lost my desktop and start menu

 
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  #8
Aug 13th, 2005
im having the same problem but i already got rid of the programs that were causing it but i still got pop-ups so i bought norton and it stopped the pop-ups but i still dont have a desktop or a start menu. can it be fixed without reinstalling windows?
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