My friend Vicky called Comet, which is where she bought her laptop from. After hours on the phone asking her to connect to the internet to download something ("THAT'S THE PROBLEM, I CAN'T!!!!, she yelled back) they suggested that she made a backup for her info and then do a system something. It wasn't system restore, bu I can't remember what it was right now. I'll aske her later and post it.