Hello there,

I am currently researching in order to write an article on the quality of apple's customer care. If anyone has had any problems with them or great successes I would be incredibly grateful if you could contact me.

I will fully quote you, should you wish, and rest assured that I am not the type of person who twists words.

You can contact me through Daniweb or email me at <snip>

Many thanks,

Victoria Thomas.