Try doing this:

Please download the OTMoveIt.

• Save it to your desktop.
• Please double-click OTMoveIt.exe to run it.
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
  
  C:\Documents and Settings\All Users\Application Data\Real Send Film Bat
• 
  
• Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
• Click the red Moveit! button.
• Copy everything on the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it on your next reply.
• Close OTMoveIt

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Then Keep on doing the rest of instructions.