What does your Device manager say? Does it list DVDRW under the CDROM/DVD catagory?
Do you see a list of other devices in Device manager?

here are two pictures of what it looks like, if you need any additional info let me know

your help is appreciated!

i managed to figure out that the extra CD drive was caused by CD image mounting software that didn't uninstall correctly, and i fixed it. The problem with the burner still exists though.

Hey Ill.

Great thanks for the photo shots of your device manager and other Hardware. So the additional drive is no longer showing in your hard drive?

Also it only showed upto devices that start with P. So I don't know if you have a catagory of Unknown devices. Do you see that catagory?

I do see Other devices. What is listed in that catagory? any CD Rom devices?

Before I go any further with some troubleshoot steps we need to make sure that the drivers are cleaned up.

Looking forward in hearing from you

RueB 2s De.

In the other devices drop down is Unknown Device (which says is connected to PCI bus) and multimedia audio controller, which i have no idea what that is, i have a SB X-Fi soundcard and it works fine.

i dont know what you mean by ". So the additional drive is no longer showing in your hard drive?" ....i assume you mean, does the extra CD drive show anymore, and the answer is no it does not. But the problem CD drive still is dead.


i really appreciate you working with me on this.

bump

im dying here

Ok one more time. Lets try it.

Go back to Device manager. Click on the Plus sign next to IDE ATA/ATAPI controllers. Right click and Remove the IDE ATA/ATAPI Bus master controller. Click on ok to restart. Allow the system to restart and find the hardware. Once it is finished installing the hardware it should ask to restart again. If it does not restart again.

As far as your Unknown device, PCI BUS. It may be a Modem or a Sound card that has a PCI connection. This is a different issue. You may later have issues with sound. Possible echos or options with the Firmware not available with what you stated shows under unknown devices.

Let me know if I can help any further.

Rue B.