I work in an IT Department and at the moment I'm having some trouble finding a Help Desk solution. We need something that we can log tickets with the employee's in the company who run into problems with their computers. We also need to be able to show statistics on these issues to see how were doing. We also would like to be able to log projects we are working on so if some one comes up to us asking why we haven't finished what they needed done we can show them what we've been busy with on an updated project list. We've looked at HelpSTAR and unfortunately at the moment our CEO has turned down our request to purchase it. Is there any other piece of software similar to HelpSTAR? I've looked at ilient which is the closest thing I have found but there's a bug in it where if you access a certain page you can't access any other links from the left hand navigation menu. So any help is greatly appreciated. The software can be free/open source/etc or if you are unable to find anything of the sort such as that we are willing to pay for something. Thanks!