If you have uninstalled Symantec, do the following and the 023 entry should go;
Copy and paste the following bold blue text in the Quote box below into Notepad.
Click on File(in the menu at the top)>Save as../Save as Type: 'All Files' /File name:
fix.bat to your desktop.
Then double click on the
fix.bat file on your desktop
You'll see a black screen flash,thats normal.
@echo off
sc stop SymWSC
sc delete SymWSC
==.
Can you please do the following.
===============
Scan with
HijackThis and then place a check next to all the following, if present:
O2 - BHO: ads_optimizer - {9C8A568E-4201-478a-8536-526CF371D2E2} - C:\WINDOWS\system32\nsw37C.dll
Now, close
all instances of Internet Explorer and any other windows you have open except
HiJackThis, click "
Fix checked".
===============
Locate and
delete the following item(s), if present. Make sure you are able to
view system and hidden files/ folders:
files...
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\system32\nsw37C.dll
-
Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're '
in use', try deleting them in
Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear.
Select the first option to run Windows in
Safe Mode hit enter.
-
Reboot.
===============
After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.