First off, who ever has been helping people with this problem, thanks, and I need your help. All of the solutions that have been given to others seem to have been case specific so I need some instructions or a link to some instructions that will fix the problem. The problem is that there is no control panel under the start menu and any time I try to access certain computer options such as "Safely Remove Hardware" it says "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." Problem is there is only one user and it is supposed to be the system administrator. I think it was some virus this computer got because I used to be able to use everything, then it got some virus and this happens. I'm also not the best at "Computer talk" so try and keep it easily understandable. Anyway some help would be appreciated. Other threads have left their Trend Micro HijackThis log so here it is:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:55:43 PM, on 2/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSSvc.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSTray.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.811.com/saecs.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.811.com/saecs.html
R3 - URLSearchHook: 811 Toolbar - {9198CEC1-4DD8-95E7-1053-F5AAFDBBE0FB} - C:\Program Files\811 Toolbar\toolbar.dll (file missing)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: 811 Toolbar - {9198CEC1-4DD8-95E7-1053-F5AAFDBBE0FB} - C:\Program Files\811 Toolbar\toolbar.dll (file missing)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [smgr] mgrs.exe
O4 - HKLM\..\Run: [fktixyfq] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\fktixyfq.dll"
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSTray.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sd...ad/tgctlcm.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://doncesar.com/activex/AMC.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - http://floridakeysmedia.tv/axiscam/C...CamControl.ocx
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/36/...l/gtdownde.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.1.2.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\sol548.txt C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSSvc.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 9316 bytes

try this. press control alt delete and open the task manager. under the file tab click on new. should open a run box. type in control.exe and that should open the control panel. hope that helps!

Nope. Same thing. "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

Hi there. Let's see if this helps...
Uninstall 811 Toolbar via CP, Add/Remove pgms.
Start hijackthis, select Scan Only, place checkmarks against all the entries listed below that still exist, and then press Fix Checked.

-you have obviously removed the 811 toolbar so I have included the website searchpages for fixing also..
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.811.com/saecs.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.811.com/saecs.html
R3 - URLSearchHook: 811 Toolbar - {9198CEC1-4DD8-95E7-1053-F5AAFDBBE0FB} - C:\Program Files\811 Toolbar\toolbar.dll (file missing)
O3 - Toolbar: 811 Toolbar - {9198CEC1-4DD8-95E7-1053-F5AAFDBBE0FB} - C:\Program Files\811 Toolbar\toolbar.dll (file missing)
O4 - HKLM\..\Run: [smgr] mgrs.exe
O4 - HKLM\..\Run: [fktixyfq] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\fktixyfq.dll"
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
Good.
Delete this folder:
C:\Program Files\811 Toolbar
Delete these files:
C:\Documents and Settings\All Users\Application Data\fktixyfq.dll
C:\Windows\system32\mgrs.exe

==Download SDFix from here: http://downloads.andymanchesta.com/R...ools/SDFix.exe
and save it to your desktop. Dclick SDFix.exe and choose Run to extract it to %systemdrive%, which commonly will be C:\

==Download this temp file cleaner from http://www.atribune.org/ccount/click.php?id=1 --click in the download window to run it, and when ATF Cleaner opens go Select all, and then Empty Selected.
Next click Firefox [if you have that browser..] at the top, Select All again, and Empty Selected again. Follow that procedure also if you have Opera.
Close ATF.
=You must restart your computer in Safe Mode:
- press F8 several times while POST is running and before IDE detection completes.
- On the Windows Advanced Options Menu, select Safe Mode and press Enter.
- When the Boot Menu appears again, select Microsoft Windows XP and press Enter.
- Log in by using the Administrator account and password. NOTE: The password is blank by default unless you set a password.
=Open the extracted SDFix folder, C:\SDFix and double click RunThis.bat to start the script. Type Y to begin the cleanup.
You will be prompted to press any key to Reboot - the pc will then restart.
The tool will run again and complete the removal process then display Finished; press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
Restart the pc in normal mode. Post the contents of the file Report.txt here, along with the log of a fresh hijackthis scan run in normal mode.

Ok I'll try this. But one thing first. Will this erase any files (Word documents, Contacts, Programs, etc.) because my dad is worried this will erase important information from our computer. Once I can get an answer, I'll try what you told me to do.

No, that procedure I gave will only remove the things I specified, plus SDFix will remove listed malware and reset some system registry keys commonly altered by malware, including restoring your CP. There are risks involved with running any software, but SDFix makes a registry backup [but not of your files] before it starts detecting, cleaning and restoring. So when I say "No, that..." it is with that proviso in mind.
Anyway, you really do not want this on your sys - mgrs.exe ... it is a backdoor.
And are you someone with no backup system for your data files? Tsk tsk. Get SyncBack, backing up just does not get any easier.

Alright, I did the first part and fixed all of the things you told me to with Hijackthis but now I can't find these files you say to delete:

C:\Documents and Settings\All Users\Application Data\fktixyfq.dll
C:\Windows\system32\mgrs.exe

I even did a search through the computer and nothing turned up. Now what?

ALRIGHT!!!!!!! That's good stuff right there. Control panel is up and running and I have full control. Thanks for the help and nevermind about the thing above. And here are the logs you wanted:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:16:10 PM, on 2/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSSvc.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSTray.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSTray.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sd...ad/tgctlcm.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://doncesar.com/activex/AMC.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - http://floridakeysmedia.tv/axiscam/C...CamControl.ocx
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/36/...l/gtdownde.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.1.2.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\sol548.txt C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SBCSSvc.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 8691 bytes


Run by Administrator on Fri 02/08/2008 at 10:54 PM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:


Restoring Windows Registry Values
Restoring Windows Default Hosts File
Resetting SecurityProviders Value

Rebooting...


Normal Mode:
Checking Files:

Trojan Files Found:

C:\WINDOWS\SYSTEM32\PROTEC~1.EXE - Deleted
C:\WINDOWS\inf\ultra.inf - Deleted
C:\WINDOWS\system32\protector.exe - Deleted



Folder C:\Program Files\E404 Helper - Removed


Removing Temp Files...

ADS Check:



Final Check:

catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-02-08 23:03:35
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

IPC error: 2 The system cannot find the file specified.
scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Epoch]
"Epoch"=dword:00001a98

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services:
------------------



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:enabledxpsp2res.dll,-22019"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:Enabled:Windows Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:Enabledxpsp3res.dll,-20000"
"C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe"="C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe:Enabled:Logitech Harmony Remote Software 7"
"C:\\Program Files\\TurboTax\\Deluxe 2006\\32bit\\ttax.exe"="C:\\Program Files\\TurboTax\\Deluxe 2006\\32bit\\ttax.exe:LocalSubNet:Enabled:TurboTax"
"C:\\Program Files\\TurboTax\\Deluxe 2006\\32bit\\updatemgr.exe"="C:\\Program Files\\TurboTax\\Deluxe 2006\\32bit\\updatemgr.exe:LocalSubNet:Enabled:TurboTax Update Manager"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"
"C:\\Program Files\\xloader10181.exe"="C:\\Program Files\\xloader10181.exe:Enabledxpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\printer.exe"="C:\\WINDOWS\\system32\\printer.exe:Enabledxpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\spoolvs.exe"="C:\\WINDOWS\\system32\\spoolvs.exe:Enabledxpsp2res.dll,-22019"
"C:\\WINDOWS\\shell.exe"="C:\\WINDOWS\\shell.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\William J. Cullen\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\William J. Cullen\\Start Menu\\Programs\\Startup\\findfast.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe:Enabledxpsp2res.dll,-22019"
"%windir%\\system32\\winav.exe"="%windir%\\system32\\winav.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\William J. Cullen\\Application Data\\mcrupdate.exe"="C:\\Documents and Settings\\William J. Cullen\\Application Data\\mcrupdate.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\William J. Cullen\\Application Data\\ppldr.exe"="C:\\Documents and Settings\\William J. Cullen\\Application Data\\ppldr.exe:Enabledxpsp2res.dll,-22019"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:Enabled:Internet Explorer"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:enabledxpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:Enabledxpsp3res.dll,-20000"
"C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe"="C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe:Enabled:Logitech Harmony Remote Software 7"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"
"C:\\Program Files\\xloader10181.exe"="C:\\Program Files\\xloader10181.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\William J. Cullen\\Start Menu\\Programs\\Startup\\findfast.exe"="C:\\Documents and Settings\\William J. Cullen\\Start Menu\\Programs\\Startup\\findfast.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe"="C:\\Documents and Settings\\All Users\\Start Menu\\Programs\\Startup\\autorun.exe:Enabledxpsp2res.dll,-22019"
"%windir%\\system32\\winav.exe"="%windir%\\system32\\winav.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\William J. Cullen\\Application Data\\mcrupdate.exe"="C:\\Documents and Settings\\William J. Cullen\\Application Data\\mcrupdate.exe:Enabledxpsp2res.dll,-22019"
"C:\\Documents and Settings\\William J. Cullen\\Application Data\\ppldr.exe"="C:\\Documents and Settings\\William J. Cullen\\Application Data\\ppldr.exe:Enabledxpsp2res.dll,-22019"

Remaining Files:
---------------

File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes:

Mon 31 Dec 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp"
Wed 6 Sep 2006 162 A..H. --- "C:\Documents and Settings\William J. Cullen\Local Settings\Temp\~$RD3499.tmp"
Sun 2 Jul 2006 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch1\lock.tmp"

Finished!


Thanks again for the help. If I ever have another question, I know who to go to.

Concerning those two file deletions that I requested, culley, it is merely that I saw the registry keys listing them so naturally requested the files be deleted also, but one of your antimalware services seems to have already removed them.
You could go Start, run, and enter cmd
Then paste into the cmd window
attrib -s -a -h "C:\Documents and Settings\William J. Cullen\Local Settings\Temp\~$RD3499.tmp"
Close the cmd window. You could then see who owns that file by navigating to it in Explorer, but basically it would not hurt to delete it. Temp files are temporary, a software can only rely on their being there while it is running and certainly not after a restart... it should no longer be necessary.
One last, important thing, UPDATE your JAVA!!
Am pleased everything is fine, now.
Cheers.