Elaine M Okulovich
Cleveland, OH
Email: lainey_1165@yahoo.com

OBJECTIVE:

To obtain a career as; A Virtual Assistant, Moderator Management

DESIRED STATUS:

Independent Contractor, Fulltime, or Permanent Employee

EMPLOYMENT HISTORY:

Revolution Health Group www.revolutionhealth.com and www.wondir.com
Location: Washington DC
Date Beginning: December, 2005
Date Ending: March, 2007 Full Time, Independent Contractor
Job Title: Moderator
Manager: Allen Searls
Phone: Upon Request

Wondir and Revolution are web communities that I monitored simultaneously for Revolution Health Group.

Duties and Responsibilities: - Quality Assurance; - Respond and act on abuse reports: delete abusive content and suspend abusive users as necessary. - Review member content to ensure: 1. Content meets our terms of service and community guidelines. 2. Compelling member content is discovered and showcased. 3. Gather feedback from the first members of the community. - Monitor and assist with enforcement of the terms of service and community guidelines. - Collaborate with call-center representatives to help address any user issues. - Analyze community trends and patterns. - Daily reporting of moderation activities, including suggesting member content to showcase.

In The Wondir Community: - Monitor question, and answers then deciding after reviewing each what the appropriate actions to take. Wondir users send abuse reports which I also took appropriate action on. - Seeding health boards with questions that challenged the users. - Observe any site malfunctions and inform the proper manager to take action. - Report on activities along with questions and suggestions to improve our moderation or the site. - Making sure the legal policy was kept.

In The Revolution Community: - Monitor the site which is more of a relaxed community. Users have a bit more freedom to express their views. - Using a word filter program which alerts when a potential problem is found, and taking appropriate action based on reviewing the posts. - Validate links posted as safe for users. - Scanning the site to clean up duplicate posts, or inappropriate use. - Reporting any malfunctions to tech. - Writing a weekly Blog, or Running Story. - Announcing special guests who are invited to answer live user questions. - Using the policy to delete or suspend the user. - Reporting of the site, using the same guidelines as we do for Wondir.


Zdesar Construction
Location: Cleveland, Ohio
Date Beginning: August 1999
Date Ending: Present-Part time
Job Title: Virtual Assistant, Customer Service
Manager: Joseph Zdesar ( owner )
Phone: Upon Request

Mr. Zdesar uses my services when he is under a new contract. His work is temporary, and this job does not require set hours.

Duties and Responsibilities: Scheduling appointments and workforce. - Estimating materials and labor costs. - Competitive bidding procedures. - Procurement of materials. - Administrative services in customer service, typing, invoices, and purchasing. - Verifying employment, and company backgrounds.


VOLUNTEER HISTORY:

Administrative Assistant
The City Mission
Location; Cleveland, Ohio
Date Beginning; 2000
Date Ending; 2006

Duties and Responsibilities: Administrative help, printing advertisements for new campaigns. - Writing personal correspondences. - Help in building a new library computer search system. - Running the mail, and printing machines. - Assist in campaigns for seasonal fund drives. - Spokesperson for main funding drives. - Any service needed for The City Mission from administrative, to serving food.

Legal Research
Adoption Law and Birth Family Search
Location: Cleveland, Ohio
Date Beginning: 2000
Date Ending: 2004

Duties and Responsibilities: Legal research in the pre 1940s rights of birth families and adoptees on a state and federal level. - Research in the black market adoptions, then using this research, and my legal knowledge to help draft correspondences pertaining to the rights of adoptees. Using the internet, to perform searches for birth families.



SKILLS AND ABILITIES:

Computers: hardware and software proficient. - Communication skills and phone operations. - Exceptional knowledge in programs used in customer service, ordering, search, community forums and moderation. - Also skilled in verification, and legal research. - Accomplished in Excel, Word, Works, Access and PowerPoint, and Macros with understanding in java scripts, along with typing, and invoice skills, - Very detail oriented, with the ability to learn software quickly, and using it independently. - Excellent skills in moderating, and customer service.

EDUCATION:


Major: Law/Paralegal 1 year
College: Carteret Community College
Location: Moorehead, North Carolina
Degree: 1 year

Major: Legal Transcription
College: Meditec
Location: www.meditec.com
Degree: Acquiring

EQUIPMENT:

COMPUTER 1
EMACHINES T2984
WINDOWS XP
SERVICE PK 2
CPU 2.93 GHz
512 MBs RAM

COMPUTER 2
EMACHINES T3828
WINDOWS XP
SERVICE PK 2
CPU 2.80 GHz
248 MBs RAM

COMPUTER 3
TOSHIBA SATELLITE T5500
WINDOWS XP MEDIA
SERVICE PK 2
CPU Co 1.66 GHz
1.48 GBs RAM

DSL, land phone line with intercom and 4 phones. - 2 Operator’s boom microphones used for phone and computer. - HP fax, scan and printer all in one. - Latest software for Microsoft Office, Excel, Access, Power Point, and Legal Transcriptions. - Updated software for security; McAfee virus, firewall, and spam.

would you like to do some moderation work on my forums <snip>

Updated Information

OBJECTIVE: To obtain a career as an: Administrative Assistant, Community Manager / Moderator

DESIRED STATUS: Temporary, Contract, Full Time, or Permanent Employee.

EMPLOYMENT HISTORY:
Revolution Health Group: Web Sites: Revolution Health Group and Wondir
Location: Washington DC
Date Beginning: December 2005
Date Ending: March, 2007 Full Time, Independent Contractor
Job Title: Moderator
Manager: Allen Searls

Wondir and Revolution are web communities that I monitored simultaneously for Revolution Health Group.
Duties and Responsibilities: - Quality Assurance; - Respond and act on abuse reports: delete abusive content and suspend abusive users as necessary. - Review member content to ensure: 1. Content meets our terms of service and community guidelines. 2. Compelling member content discovered and showcased. 3. Gather feedback from the first members of the community. – Monitor, and assist with enforcement of the terms of service and community guidelines. - Collaborate with call-center representatives to help address any user issues. - Analyze community trends and patterns. - Daily reporting of moderation activities, including suggesting member content to showcase.

In The Wondir Community: - Monitor question, and answers, deciding after review what the appropriate actions to take. Wondir users send abuse reports, which I also took appropriate action on. - Seeding health boards with questions that challenged the users. - Observe any site malfunctions and inform the proper manager to take action. - Report on activities along with questions and suggestions to improve our moderation or the site. - Making sure the legal Term-Of-Service policy is kept.

In The Revolution Community: - Monitor the site, which is more of a relaxed community. Users have a bit more freedom to express their views. - Using a word filter program that alerts when potential problems are found, and taking appropriate action based on reviewing each post. - Validate links posted as safe for users. – Scanning web site to cleanup duplicate posts or inappropriate use. - Reporting any malfunctions to Tech. - Writing a weekly Blog, and Running Story. - Announcing special guests which are invited to answer live user's questions. - Using the policy to delete, or suspend the user. - Reporting of web site, using the same Term-Of-Service guidelines as we do for Wondir community.

Zdesar Construction
Location: Cleveland, Ohio
Date Beginning: August 1999
Date Ending: Present Part Time
Job Title: Administrative Assistant, Customer Service
Manager: Joseph Zdesar (owner)

Mr. Zdesar uses my services when he is under a new contract. The work is temporary, and this job does not require set hours.
Duties and Responsibilities: Customer Service: Answering and forwarding calls to appropriate manager- Scheduling appointments, and workforce for new contracts.
Administrative Services: Estimating materials and labor costs. - Competitive bidding procedures. Procuring needed materials. - Typing invoices, purchasing agreements. - Verifying employment, and company backgrounds.

VOLUNTEER HISTORY:
Administrative Assistant
The City Mission
Location; Cleveland, Ohio
Date Beginning; 2000
Date Ending; 2006
Duties and Responsibilities: Marketing and Administrative help, printing advertisements for new campaigns. - Writing personal correspondences. – Assisted in building a new library computer search system. - Running the mail, and printing machines. - Assist in marketing campaigns for seasonal fund drives. - Spokesperson for main funding drives. - Any service needed for The City Mission from marketing, administrative, to serving food.

Legal Research
Adoption Law and Birth Family Search
Location: Cleveland, Ohio
Date Beginning: 2000
Date Ending: 2004
Duties and Responsibilities: Legal research in the pre 1940s rights of birth families and adoptees on a state and federal level. - Research in the black market adoptions, then using this research, and my legal knowledge to help draft correspondences pertaining to the rights of adoptees. Using the internet, to perform searches for birth families.

TRAINING:
Community Management: Lithium software; front-end web development, administrative tools to maintain online communities - Community metrics for generating reports, or maintenance - Web 2.0, AJAX, and Ruby – Pre-launch community staging for implementing software, or upgrades – Wiki, and Confluence applications - Training in both their actual and staged sites with: AT&T Wireless, FranklinCovey, PayPal Merchant, and Sage ACT! .
SKILLS AND ABILITIES:

Computers: hardware and software proficient. – Customer service - Communication skills - Exceptional knowledge in programs for: online community research, management, forums editing and moderation. -Also skilled web community metrics. - Accomplished in Microsoft Office 2007 Suite, Excel, Word, Works, Access, PowerPoint, and Macros with understanding in; Web 2.0, AJAX, Ruby, Java scripts, along with typing, and invoicing - Very detail oriented, with the ability to learn software quickly, and using it independently. - Excellent skills in moderating, marketing, and customer service.

EDUCATION:
Major: Law/Paralegal
College: Carteret Community College
Location: Moorehead, North Carolina
Degree: 1 year

Major: Legal Transcription
College: Meditec
Location: Meditec
Degree: Certificate

EQUIPMENT: (FOR REMOTE ASSIGNMENTS)
COMPUTER 1
EMACHINES T2984
WINDOWS XP
SERVICE PK 2
CPU 2.93 GHz
512 MBs RAM

COMPUTER 2
EMACHINES T3828
WINDOWS XP
SERVICE PK 2
CPU 2.80 GHz
248 MBs RAM

COMPUTER 3
TOSHIBA SATELLITE T5500
WINDOWS XP MEDIA
SERVICE PK 2
CPU Co 1.66 GHz
1.48 GBs RAM

DSL - Landline phone with intercom and 4 phones. - Two Operator’s boom microphones, used for phone and computer. – Hewlett Packard fax, scan, and printer all in one. - Latest software for Microsoft Office, Excel, Access, Power Point, and Legal Transcriptions - Updated software for security; McAfee virus, firewall, and spam.