I am using windows XP and I am having probles with the Internet Explorer Address Tool Bar as when I do a search , usualy with Google when I click on one of the search results it initialy displays the correct URL address but then this changes to a copletly wrong address and I finish up with a web page I do not want, usuly a search engine I have not heard of or a gambling site. I use AVG antivirus and this finds no problems on my system but my automatic update seems to have stopped working too and can not update AVG to check for any new virus. When I select one of my favourite I get the page I wat but on occasions this page seems to get Hijacked and the URL address changes to another address.

Any suggestion, this happened yeterday

Looks like you have some type of spyware / malware. You should probably start by backing up anything important to another source, this is a preventive measure in case what is on the computer is more difficult to remove than it will be worth or you might be better off reloading instead.

Then you should follow the initial steps in the malware / virus sections. In particular running hijack this is going to be very important to anyone trying to help you.

Other things to note are any toolbars that are installed, this sounds like it is a "My Websearch" toolbar or one of it's cousins. When you are looking at things look also at the: Tools ----> Internet Options ----> Programs ----> Manage Add-Ons. Look at the programs that are running these will give more indications for what is running inside IE that can be causing these problems.

Sounds very much like a malware problem.

Download a copy of HijackThis and save it to your desktop in a folder. Do a scan and save the HijackThis logfile. Do not remove anything. Post your log file here. Link to HijackThis:

http://geekpolice.net/HiJackThis-202-Download-h1.htm

I have downloaded and run Highjackthis and this is the logfile I saved and hope Doctor Inferno can advice what to do next.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:39:47, on 01/08/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\SPAMfighter\sfus.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\All Users\Application Data\wtwjilgr\sjszedyz.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Creative\VoiceCenter\AndreaVC.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\QTTask.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\DOCUME~1\ALANPA~1\LOCALS~1\Temp\clclean.0001
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\SPAMfighter\SFAgent.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\qjejolul.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Alan Patterson\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.rd.yahoo.com/customize/yco.../info/ie6.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.birdguides.com/bne/default.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://wwwwoolstoneyes.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/yco...//uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {01A33D85-4706-452A-B71A-99510ADA8C0C} - C:\WINDOWS\system32\hgGaayAP.dll (file missing)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: (no name) - {DEB4C77B-189C-4011-A46C-C46EA56EDDD7} - C:\WINDOWS\system32\ljJAQJCr.dll (file missing)
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: Seekmo Toolbar - {53E0B6E8-A51D-448B-B692-40B67B285543} - C:\Program Files\Seekmo Programs\Seekmo Toolbar\SeekmoTB.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB002" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\KHost.exe -all
O4 - HKCU\..\Run: [apphlpcom] C:\WINDOWS\system32\qjejolul.exe
O4 - HKLM\..\Policies\Explorer\Run: [5h5qxgibA3] C:\Documents and Settings\All Users\Application Data\wtwjilgr\sjszedyz.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - https://www.tescophoto.com/wpp/tesco...pcuploader.cab
O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} (Photodex Presenter AX control) - http://www.photodex.com/pxplay.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2D8F349F-3BCF-4027-8B1A-6CB1E9AB97FF}: NameServer = 85.255.116.133,85.255.112.128
O17 - HKLM\System\CCS\Services\Tcpip\..\{A5757C1C-284B-45B8-BE97-C5D9D177C50F}: NameServer = 85.255.116.133,85.255.112.128
O17 - HKLM\System\CCS\Services\Tcpip\..\{B36B073F-A25F-4AFE-8DFF-2E21B276EBAB}: NameServer = 85.255.116.133,85.255.112.128
O17 - HKLM\System\CCS\Services\Tcpip\..\{E4F22FAC-9098-4ECA-A4E2-EC83D271936F}: NameServer = 85.255.116.133,85.255.112.128
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.133 85.255.112.128
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.133 85.255.112.128
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: hgGaayAP - hgGaayAP.dll (file missing)
O21 - SSODL: DriveRam - {87430a2d-a77c-4856-9c35-f1438570450a} - C:\WINDOWS\Installer\{87430a2d-a77c-4856-9c35-f1438570450a}\DriveRam.dll (file missing)
O21 - SSODL: PrxAvp - {5b0aac62-ea2b-4e42-abc7-06664204c224} - C:\WINDOWS\Resources\PrxAvp.dll (file missing)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\VIRUSfighter\Nvc\BIN\nipsvc.exe (file missing)
O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program Files\SPAMfighter\sfus.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 12055 bytes

wow your infected ill just leave it at that an let doctor inferno continue since he has allready started.

Sorry for the late reply i haven't been checking back.

Please reboot your computer in Safe Mode by doing the following:

1) Restart your computer

2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (Repeatedly).

3) Instead of Windows loading as normal, a menu should appear

4) Use the up arrow key to highlight Safe Mode and press Enter.



Please run HijackThis and click "Scan". Place checks next to the following entries if still present in the code and close all browser and other windows except for HijackThis, and click "Fix Checked".


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.rd.yahoo.com/customize/yco.../info/ie6.html

O2 - BHO: (no name) - {01A33D85-4706-452A-B71A-99510ADA8C0C} - C:\WINDOWS\system32\hgGaayAP.dll (file missing)

O2 - BHO: (no name) - {DEB4C77B-189C-4011-A46C-C46EA56EDDD7} - C:\WINDOWS\system32\ljJAQJCr.dll (file missing)

O3 - Toolbar: Seekmo Toolbar - {53E0B6E8-A51D-448B-B692-40B67B285543} - C:\Program Files\Seekmo Programs\Seekmo Toolbar\SeekmoTB.dll (file missing)

O4 - HKLM\..\Policies\Explorer\Run: [5h5qxgibA3] C:\Documents and Settings\All Users\Application Data\wtwjilgr\sjszedyz.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{2D8F349F-3BCF-4027-8B1A-6CB1E9AB97FF}: NameServer = 85.255.116.133,85.255.112.128


O17 - HKLM\System\CCS\Services\Tcpip\..\{A5757C1C-284B-45B8-BE97-C5D9D177C50F}: NameServer = 85.255.116.133,85.255.112.128

O17 - HKLM\System\CCS\Services\Tcpip\..\{B36B073F-A25F-4AFE-8DFF-2E21B276EBAB}: NameServer = 85.255.116.133,85.255.112.128

O17 - HKLM\System\CCS\Services\Tcpip\..\{E4F22FAC-9098-4ECA-A4E2-EC83D271936F}: NameServer = 85.255.116.133,85.255.112.128


O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.133 85.255.112.128

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.133 85.255.112.128

O20 - Winlogon Notify: hgGaayAP - hgGaayAP.dll (file missing)


Rename hijackthis.exe to inferno.exe and post a new log, also tell me the condition of your PC.