Hi there,
Thought I'd pop in and see if I could help.
While I can send from this new account I don't seem to be receiving anything
Are you attempting to collect email from the default mailbox or a separate one you have set up? If it's not the default mailbox then you'll need to make sure the username you enter is
username+
mailbox.
So for example if my username is chris and I've set up a mailbox called test then the username for it would be chris+test.
If you want me to check over your account to make sure there aren't any problems with it let me know a ticket number from there and I'll have a look.
Kind Regards,
Chris Parr