Hi there,

i bought a dell laptop with windows vista recently. I also have a desktop with Windows XP and my internet connection is via wired modem (PPoE). I have absolutely no problems accesing internet on my desktop but am not able to access same with my laptop.

Tried calling Dell who advised to contact my ISP and the technical support team of my ISP say they can identify no problems from their side and that the broadband is fine and running.

I have a feeling its to do with the vista on my laptop.
i tried to ipconfig in my laptop and it says:

Ethernet adapter local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . . : fe80::2191:84f7:c117:3e3%10
Autoconfiguration IPv4 Address. . . .:169.254.3.227
Subnet mask. . . . . . . . . . . . . . . . .. : 255.255.0.0
Default Gateway. .. . . . . . . . . . . . . :


and if I ipconfig on my desktop it shows:

Connection-specific DNS Suffix . : lan
IP Address . . . . . . : 192.168.1.64
Subnet mask. . . . . . . . . . . . . . . . .. : 255.255.255.0
Default Gateway. .. . . . . . . . . . . . . :192.168.1.254

I am a beginner to computers and I feel helpless as both My ISP and Dell are not able to help me out.


Any help appreciated,

Shan

I would try a couple of basics. In command type:

ipconfig /release

then

ipconfig /renew

If this does not work, check your internet properties settings. You might also check to see if your network card needs updating. Also try some control testing; Take your laptop somewhere else to see if you can connect. Post back some results so we can check into it! Have a great day!

am having the same problem...can someone help pls

I had this issue and was resolved just by resetting the modem. Just pull the power cable out of the modem, wait for a minute or so, stick it back in. see if this solves your problems. It did mine as i got a dell laptop with vista and desktop with xp i dont use the router just one of them at a time to connect to the net.

Raj

eh...what?

You sure you're replying to this thread???

i'm having the same problem like shantpanda .

have you tried the above suggestions to see if they work?

Raj

I've had a similar problem where my network connection resets and comes back, but internet connection does not come back to the computer even though the router is connected to the internet.

Does assigning a static IP address for your computer and turning off DHCP on your router work?

So far it seems to be working *fingers crossed* and I have only had this problem on this PC (vista ultimate sp1) and have not had this issue with my xp machine.

Disable IPv6 then restart. Run the aformentioned release/renew commands and if that doesn't work I know that a recent update affects certain modem/router two in one models. What modem and/or router are you using?

I have disabled IPv6 so far and will try the release and renew when I get back home this evening, I have a D-Link G604T Gen II.

Will see how it goes.... *fingers crossed still*