Can you please do the following.
===============
Go to
Add/Remove programs and uninstall the following, if present:
Viewpoint Manager,Viewpoint Media Player,Viewpoint Toolbar
The above could appear anywhere within the entry. Be careful not to remove any
personal or
system software.
===============
Scan with
HijackThis and then place a check next to all the following, if present:
O2 - BHO: (no name) - {DCDDC8AF-5237-28E6-1405-28F076C83DC2} - (no file)
O4 - Startup: V CAST Music Monitor.lnk = ?
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Now, close
all instances of Internet Explorer and any other windows you have open except
HiJackThis, click "
Fix checked".
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Locate and
delete the following item(s), if present. Make sure you are able to
view system and hidden files/ folders:
folders...
C:\Program Files\Viewpoint
-
Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're '
in use', try deleting them in
Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear.
Select the first option to run Windows in
Safe Mode hit enter.
-
Reboot.
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Please download
SmitfraudFix (by
S!Ri)
Extract the content (a folder named
SmitfraudFix) to your Desktop.
Open the
SmitfraudFix folder and double-click
smitfraudfix.cmd
Select option #1 -
Search by typing
1 and press "
Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
Note :
process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm