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Re: Trojan Virus & Quickbooks Software Won't Open

 
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Sep 12th, 2008
Did you delete these all the way out or are they still in the Recycle Bin?
I am a bit concerned because when checking on the few you noted these could have been false postitives, meaning they were not a trojan or virus at all. This is why it is recommended that you keep items removed in Quarantine for awhile to be certain they actually were not false positives and files key to running of specific programs. If a file is moved to Quarantine then it is not active anymore but available for restoration in case it really was a valuable file.

You may need to fully uninstall the Quicken program and reinstall it. If you have stored files I would back them up to an outside source to be sure you don't lose the information contained in them...a CDR or Flash drive would be good if possible.

To assure a clean install of Quicken you should be certain that you totally uninstall it and all remaining files of the corrupt version. This way when you reinstall you will have totally, fresh and clean program files there.

Quicken has a removal tool for this which can be found here, with instructions for it's use.

https://quicken.custhelp.com/cgi-bin...p?p_faqid=4108

Judy
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