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System Shutdown

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System Shutdown

 
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  #1
Dec 1st, 2004
A girl at my work is a computer newbie,and I try to help her out as much as possible but this time I have no idea what the computers problem is,she keeps getting a message that says this.....

System shutdown
This system is shutting down.Please save
all work in progress and log off.Any unsaved
changes will be lost.The shut down was initiated by NT Authority/system

Time before shut down 0:59

MESSAGE
Windows must now restart beacuse the
remote procedure call(RPC) service
Terminated unexpectly.

She has let it do its thing and when it starts back up,she runs Norton anti-virus,and ad-aware,and it says there is no virus's or anything like that,I have not had this problem before or seen it before,so if anyone could give some advice on what maybe wrong that would be great.
'
Thanks,
Ally
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Re: System Shutdown

 
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  #2
Dec 2nd, 2004
This is most likely due to a virus or worm. Follow the suggestions in this thread:
http://www.daniweb.com/techtalkforums/thread5690.html
(Don't leave out the trend micro link in the last post of the thread)
Find the instructions for Hijackthis (also in that thread) and post the log you get when you scan with it in the Virus forum.
Also, try scanning with Stinger (http://vil.nai.com/vil/stinger/)
Links to help you help yourself :

Protect Your PC & Avoid Infections -- http://www.daniweb.com/techtalkforums/thread27519.html

Cleanup Procedures & Tools -- http://www.daniweb.com/techtalkforums/thread27570.html

Infection Removal & HijackThis Use -- http://www.daniweb.com/techtalkforums/thread28196.html
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Re: System Shutdown

 
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  #3
Dec 2nd, 2004
dlh6213
You have said that more then once man.
The guy needs you to answer it in that Box. Not give him links.

Look man.
The computer's Boot files are obvisly Infected with a virus. Goto Setup (press Del when starting up) and setup to boot from a Disk. Then I would reformat. This is a long and hard process, but it seems to be the only way if you cannot make the compyter stay on for more then a Minute
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Re: System Shutdown

 
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Dec 2nd, 2004
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Originally Posted by hexonflux
Look man.
The computer's Boot files are obvisly Infected with a virus. Goto Setup (press Del when starting up) and setup to boot from a Disk. Then I would reformat. This is a long and hard process, but it seems to be the only way if you cannot make the compyter stay on for more then a Minute
Don't be in such a hurry. That kind of problems are made by Blaster or Sasser viruses (I delt with them sometimes); they can be removed with stinger, no need to format the HDD. Also, there can be some other virus, but also there should be a removal tool for it.
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Re: System Shutdown

 
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Dec 2nd, 2004
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Originally Posted by hexonflux
dlh6213
You have said that more then once man.
The guy needs you to answer it in that Box. Not give him links.

Look man.
The computer's Boot files are obvisly Infected with a virus. Goto Setup (press Del when starting up) and setup to boot from a Disk. Then I would reformat. This is a long and hard process, but it seems to be the only way if you cannot make the compyter stay on for more then a Minute
He has said that more than once, and he should say it as many times as he possibly can, because it's so true. Some virus has attacked the RPC service, and is screwing things up. There is no need to reformat the PC, as you can use Stinger to remove the two most common viruses that cause this, Sasser and MSBLAST.

It might not be a bad idea to reformat, but out of the hundreds (literally hundreds) of cases like this I've seen in the past year, there's not been but 1 or 2 cases where I haven't been able to fix it with Stinger. In those two cases, there was other software that was wrecking things, too.
Alex Cavnar, aka alc6379
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Re: System Shutdown

 
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Dec 2nd, 2004
Great!! thanks everyone I will try the stinger program first if that does not work then she will have to take it in to a shop, I do not want to get into reformatting thats for sure,I have no idea how to do it lol.

Thanks again,
Ally
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Re: System Shutdown

 
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Dec 2nd, 2004
Wait, it couldnt be sasser, lol. Every AV picks it up. Also I dont thinmk sasser is a boot sector virus. It could be a problem with some hardware, (maybe). but Definatly windows. Well thats BOD for you. Good luck removing the problem. Hint, i know formatings a bit*h, but heres what you do, make a DOS boot up disk on another PC, and stick it in that bad boy on reboot, type this FORMAT $driveletter: and then type Y to question, get out windows disks and your good to go!
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Re: System Shutdown

 
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Dec 2nd, 2004
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Originally Posted by Sphyenx
Wait, it couldnt be sasser, lol. Every AV picks it up. Also I dont thinmk sasser is a boot sector virus. It could be a problem with some hardware, (maybe). but Definatly windows. Well thats BOD for you. Good luck removing the problem. Hint, i know formatings a bit*h, but heres what you do, make a DOS boot up disk on another PC, and stick it in that bad boy on reboot, type this FORMAT $driveletter: and then type Y to question, get out windows disks and your good to go!
You should change you nicname to FORMAT ,seems to be your favoite topic! LOL
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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Re: System Shutdown

 
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Dec 3rd, 2004
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Originally Posted by Sphyenx
Wait, it couldnt be sasser, lol. Every AV picks it up. Also I dont thinmk sasser is a boot sector virus. It could be a problem with some hardware, (maybe). but Definatly windows. Well thats BOD for you. Good luck removing the problem. Hint, i know formatings a bit*h, but heres what you do, make a DOS boot up disk on another PC, and stick it in that bad boy on reboot, type this FORMAT $driveletter: and then type Y to question, get out windows disks and your good to go!

Sounds good but how do you make the DOS boot disk? I could do it on my computer and then take it to hers but I have no idea what to do to make the DOS boot disk.

Ally
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Re: System Shutdown

 
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Dec 3rd, 2004
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Originally Posted by Ally71
Sounds good but how do you make the DOS boot disk? I could do it on my computer and then take it to hers but I have no idea what to do to make the DOS boot disk.

Ally
go into mycomputer /control panel /add and remove programs ,and you will see create boot disk ,just put a clean floppy in you drive and click OK
Linux boot cd http://www.knopper.net/knoppix/index-en.html
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