Download
Combofix
Click on the Save button and then when it asks you where to save it, make sure you save it directly to your Windows Desktop.
Close all open Windows including this one.
Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.
Once you have done that then double click the ComboFix icon to begin running the program.
You will receive a prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the
Run button to continue.
It will then prepare to run. You will see a Disclaimer window and you must press the number
1 key and then press the
enter key to continue. It will then create a restore point and back up the registry.
ComboFix will now disconnect your computer from the Internet. Therefore, do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet as your connection will be completely restored at a later stage in the program.
ComboFix will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to what they were previously. You will also see the text in the ComboFix window being updated as it goes through the various stages of its scan.
Do NOT touch the computer or the keyboard while it is going through the scan. If you do so this may cause the program to stop or to fail. Just be patient and let it complete the scan.
When ComboFix has finished running, you will see a screen stating that it is preparing the log report.
This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at
C:\ComboFix.txt.
When ComboFix has finished, it will automatically close the program and change your clock back to its original format. It will then display the log file.
Please post back here with that log file.
Judy