Hello,

I am just a girl who likes the internet but really doesn't know anything about computers. I bought my laptop about three months ago and now I constantly get the "Microsoft Blue Screen Of Death".
My computer only works in "safe mode" now.

After I start up my computer the normal way a pop-up screen comes saying that winigon is trying to do something. I just close that message and that's it. After about two minutes though, the blue screen comes and I need to restart the whole thing.

Windows then says the problem is due to malware. I also have Mcafee and that warns about the buffer, just as described. The problem is however that I have no idea how to use all these programs and I barely know what the registry is on a computer.

I would like to erase the whole OS and just re-install windows, but I don't have a CD. It was a brand new laptop but there was no CD in the box. When I had these kinds of problems years ago the best solution was "format C" and reinstall everything. Apparantly it's not that easy anymore. Can anyone please help me?