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Re: Help Me Please!!! Search Redirect Problem

 
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  #3
Dec 3rd, 2008
Hi kelbor sorry you have waited so long for a reply.
First thing I see in your log that definitely will slow your computer is that you are running multiple anti-virus programs on the computer. I see AVG8, McAfee, some Symantec/Norton listings showing too, possibly from an old Norton program. You absolutely have to UNINSTALL ALL of these EXCEPT for ONE anti-virus program, that is the absolute rule, ONE anti-virus program running on a computer. More than one will slow the computer and actually lessen the protection because having more than one may have them fighting against each other and "something" can sneak in.
Secondly you have multiple listings for MySpaceIM auto starting, this really is unnecessary to have this many instances of this program in auto start. You also have AdAware Services running in the back ground, this can interfere with any fixes done, please turn this off by going to Start, Control Panel, Administrative Tools, Services. The listings here are in alphabetical order so please scroll through until you see the listing for Lavasoft Ad-Aware Service. Double click to open. At the bottom you will see the button to Stop the service, click that to turn it off. Once it is turned off then go up to Start up type. There you will see Automatic. Click that arrow next to Automatic, you will see a drop down menu, please change this to Disable. Click Apply and close out Services.
Then do the following;
Go to Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.

Then search for “TDSSserv.sys”

Right click on it, and select “Disable”
If you do not find this file, report back here immediately and let us know.
Then do this:
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the computer.
Post back here with that MBA-M log.
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