i really need help very badly,my acer laptop has startup or boot problems.i cant access,log on windows.before putting in the shop for repair i wish i could save my files to a cd,dvd disc or usb.could there be any chance that i could used the command prompt to copy the files?what could be the commands that i could used?nd the problem is when i access my command prompt it appears like this X:\windows\system32> is it normal? what could have happened?thank you in advance