What is the exact name and version of the program that you are having problems with?
I would suggest that you begin by following steps 2, 7, 8 and 9 (though in this step please allow the ESET scanner to remove whatever is found) Please REBOOT after both the MBA-M scan and then the ESET scan. Be sure to save both logs.
Once you have completed the scans and removed what they found then run a new HJT scan and post back with the logs.
Judy