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Need Help!! (HJT LOG INCLUDED)
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Join Date: Apr 2004
Posts: 121
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Junior Poster
Windows Explorer
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvience.
If you were in the middle...I think you get the idea.
Error signature
EventType : InPageError P1 c000009c P2 " 00000003
The following files will be included in this error report
C:\DOCUME~1\Bob\LOCALS~1\Temp\WER7118.dir00\explorer.exe.mdmp
C:\DOCUME~1\Bob\LOCALS~1\Temp\WER7118.dir00\appcompat.txt
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvience.
If you were in the middle...I think you get the idea.
Error signature
EventType : InPageError P1 c000009c P2 " 00000003
The following files will be included in this error report
C:\DOCUME~1\Bob\LOCALS~1\Temp\WER7118.dir00\explorer.exe.mdmp
C:\DOCUME~1\Bob\LOCALS~1\Temp\WER7118.dir00\appcompat.txt
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Join Date: Jul 2008
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Have you checked Event Viewer for noted items around the time of these crashes?
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Join Date: Apr 2004
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Junior Poster
How do I check it in Windows XP?
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Start Up, Control Panel, Administrative Services. You will find it in there.
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Junior Poster
Okay, I did find this there...
3/4/09 3:37 PM
Faulting application explorer.exe, version 6.0.2900.3156, faulting module browseui.dll, version 6.0.2900.3462, fault address 0x0006ce2d.
Data (words)
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 332e3030 20363531
0030: 62206e69 73776f72 2e697565 206c6c64
0040: 2e302e36 30303932 3634332e 74612032
0050: 66666f20 20746573 36303030 64326563
0060: 0a0d
There are many of these throughout.
3/4/09 3:37 PM
Faulting application explorer.exe, version 6.0.2900.3156, faulting module browseui.dll, version 6.0.2900.3462, fault address 0x0006ce2d.
Data (words)
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 332e3030 20363531
0030: 62206e69 73776f72 2e697565 206c6c64
0040: 2e302e36 30303932 3634332e 74612032
0050: 66666f20 20746573 36303030 64326563
0060: 0a0d
There are many of these throughout.
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Junior Poster
Something else I found there is this error...
Windows cannot access the file C:\WINDOWS\system32\browseui.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Shell Browser UI Library because of this error.
Program: Shell Browser UI Library
File: C:\WINDOWS\system32\browseui.dll
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C000009C
Disk type: 3
Windows cannot access the file C:\WINDOWS\system32\browseui.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Shell Browser UI Library because of this error.
Program: Shell Browser UI Library
File: C:\WINDOWS\system32\browseui.dll
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C000009C
Disk type: 3
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This file is an integral part of Internet Explorer. Try a repair of IE by going to Start, Control Panel, Add/Remove. Click on Internet Explorer and try a Repair.
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Junior Poster
I went to Add/Remove programs but for some reason I do not see IE there.
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Try running System File Checker:
To run the System File Checker, follow these steps:
1. Click Start, click Run type sfc /scannow, and then press ENTER.
2. Follow the prompts throughout the System File Checker process.
3. Restart the computer when System File Checker process is complete.
To run the System File Checker, follow these steps:
1. Click Start, click Run type sfc /scannow, and then press ENTER.
2. Follow the prompts throughout the System File Checker process.
3. Restart the computer when System File Checker process is complete.
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