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Senior Technical Support Engineer
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- Position: Senior Technical Support Engineer
- Company: Intronis
- Location: Boston
- Salary:
- Type:
- On Premises:
- Email: jobs@intronis.com
- Phone:
Intronis, Inc.
Intronis is a successful online backup company, delivering its service to over 6000 customers worldwide through a network of 1500 partners. Since 2003, the company has been selling a software service that allows organizations to back up its data to Intronis’s remote locations. Intronis is a fast-growing, venture-funded business with significant revenue.
Intronis is seeking a highly motivated individual to provide advanced technical support to its customers and partners as a Senior Technical Support Engineer by resolving the most difficult and interesting technology issues.
Intronis prides itself on our high level of customer satisfaction. We look forward to this new addition to our team meeting and exceeding the outstanding service that our customers have come to expect.
Responsibilities
• Develop an in-depth knowledge of our eSureIT backup software
• Provide advanced support to Intronis’s customer service representatives to help resolve complex technical issues
• Interact directly with Intronis’s customers and partners to solve advanced technical issues
• Interact directly with Intronis’s customers and partners to explain advanced technical issues in clear and concise manner using verbal and written skills
• Work closely with the Development team to help resolve the most advanced customer issues and improve software
• Contribute to Intronis’s Knoweldgebase
• Contribute to Intronis’s Product Roadmap
Qualifications
• Windows operating system/networking knowledge – be familiar with all versions of MS Windows from 98SE through 2003 Server
• Working knowledge of setup and configuration of Exchange 2000, 2003 and 2007
• Working knowledge of setup and configuration of MS SQL 2000 & 2005
• Linux knowledge a plus
• Excellent problem solving skills – a large portion of your responsibilities will be to resolve complex customer problems. You must have the ability to analyze a problem and take ownership of the resolution process and then document that resolution
• Excellent written and oral communication skills – you must feel comfortable interacting with customers via phone and email and sharing ideas with the rest of the staff
• Significant customer service experience
• Ability to prioritize, self motivated, manage time effectively Work schedule will be Tues-Sat or Sun-Thurs
Benefits
• Great compensation package
• Comprehensive benefits
• Tremendous Growth Potential!
• Fun and exciting work environment
• All the Coffee and Soda you can drink
If you are interested in working with us, please send a cover letter and your resume to jobs@intronis.com.
Must be authorized to work in the United States on a full-time basis for any employer.
Intronis is a successful online backup company, delivering its service to over 6000 customers worldwide through a network of 1500 partners. Since 2003, the company has been selling a software service that allows organizations to back up its data to Intronis’s remote locations. Intronis is a fast-growing, venture-funded business with significant revenue.
Intronis is seeking a highly motivated individual to provide advanced technical support to its customers and partners as a Senior Technical Support Engineer by resolving the most difficult and interesting technology issues.
Intronis prides itself on our high level of customer satisfaction. We look forward to this new addition to our team meeting and exceeding the outstanding service that our customers have come to expect.
Responsibilities
• Develop an in-depth knowledge of our eSureIT backup software
• Provide advanced support to Intronis’s customer service representatives to help resolve complex technical issues
• Interact directly with Intronis’s customers and partners to solve advanced technical issues
• Interact directly with Intronis’s customers and partners to explain advanced technical issues in clear and concise manner using verbal and written skills
• Work closely with the Development team to help resolve the most advanced customer issues and improve software
• Contribute to Intronis’s Knoweldgebase
• Contribute to Intronis’s Product Roadmap
Qualifications
• Windows operating system/networking knowledge – be familiar with all versions of MS Windows from 98SE through 2003 Server
• Working knowledge of setup and configuration of Exchange 2000, 2003 and 2007
• Working knowledge of setup and configuration of MS SQL 2000 & 2005
• Linux knowledge a plus
• Excellent problem solving skills – a large portion of your responsibilities will be to resolve complex customer problems. You must have the ability to analyze a problem and take ownership of the resolution process and then document that resolution
• Excellent written and oral communication skills – you must feel comfortable interacting with customers via phone and email and sharing ideas with the rest of the staff
• Significant customer service experience
• Ability to prioritize, self motivated, manage time effectively Work schedule will be Tues-Sat or Sun-Thurs
Benefits
• Great compensation package
• Comprehensive benefits
• Tremendous Growth Potential!
• Fun and exciting work environment
• All the Coffee and Soda you can drink
If you are interested in working with us, please send a cover letter and your resume to jobs@intronis.com.
Must be authorized to work in the United States on a full-time basis for any employer.
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JOSE P. TIONGSON III
918 fT Reyes St, Sto Rosario City of Malolos, Bulacan Philippines
Mobile # +639274371466 (Tel ) (044) 791-0178 • Page 1 of 3
Email: jron_14@yzhoo.com
SUMMARY
INFORMATION EQUIPMENT INSTALLATION / REPAIR & TROUBLESHOOTING / NETWORKING / TECHNICAL TRAINING
A seasoned Telecommunications / IT Installation specialist with 8 years’ in depth knowledge of complex financial communication equipment; network design, configuration and integration; operating systems, hardware, server, software integration/installation, workstations, LAN, WAN and fiber optics. Experience troubleshooting, installing systems and components, laying cables, restoring services and refining technical expertise.
CORE COMPETENCIES
• System Installation / Configuration • Project Management
• Effective Verbal/Written Communications • Process /Procedure Improvement
• Staff / End User Technical Training • Help Desk Support / Control Room
• Problem Identification/Resolution • System Analysis/ Upgrades / Conversions
• Staff Supervision • Data / Report Analysis
• Procedural Documentation • Client Needs Assessment
TECHNICAL SKILLS
Proficient in installation and administration of different types of Micro Computer Software package such as Windows 95, 98, 2000, NT, ME, XP Home Edition, XP Professional Edition system software. Knowledgeable in ORACLE System
Proficient in installation and administration of different types of application system software such as Microsoft Office 2003&2007, Microsoft Office 2000 and Microsoft Office XP Professional Edition.
Proficient in maintenance, troubleshooting and repair different brand of personal computer, server, printers, network cabling system.
WORK EXPERIENCE:
10 Years of work experience
• ALMANA TOWER COMPUTER SERVICES IBM GROUP
Doha Qatar Almana tower P.O. Box 19315 Tell no (0974) - 4622886
INFORMATION EQUIPMENT INSTALLATION / REPAIR & TROUBLESHOOTING/ NETWORKING WORK ALSO IN MIC APPLE MACHINE HP ANY KIND OF HP PLOTTER PRINTER LEXMARK PRINTER
Responsible in installation of ISA Server, 2003 Server, Domain Controller, Warranty Officer in IBM.
Responsible in installation of Software like Windows XP Professional, Vista Business, Office Professional etc...
Responsible in troubleshooting and installation of computers, laptop, server and different kind of printer like network printer, plotter etc…
Responsible in warranting spare parts in IBM/ Lenovo.
Knowledgeable in ORACLE System.
Knowledgeable in CISCO Router configuration Vlan, Link Sys D link configuration
TRAINING/SEMINARS:
• Training /Development – Implemented best practice installation and network optimization practices for other cities within the Philippines and abroad.
IBM LENOVO TRAINING SOLUTIONS:
Certification:
Intel Centrino Pro Technical Features and Benefits (TXW105-R1)
First Look Lenovo N100 (PXW103-R1)
IBM Desktop Systems (RDC04)
Notebook Systems Test (RTD06-R1)
Client Security Solution Qualification (TzT314-R2)
• Project Management – Effectively assess business and technical requirements; planned and estimated work effort; evaluated results; assessed functional and system application solutions; and provided process and configuration documentation.
• Received reputation as a problem solver, requested to by senior management and several departments to aid in difficult technical issues.
• Data Analysis / Interpretation - Meticulously reviewed all call center reports to identify key areas of improvement and forecast system/client requirements.
• IT&T World Communications, Philippines ENGINEER 1998 – 1999
Computer Support Supervisor
Shell plant Station, Philippines
Malolos City Philippines
September 2003 – January 2004
Responsible for demonstration and installation of different brand of computer equipment and peripherals sold by the company.
Responsible for after sales technical support for customers and company supplied computer equipments and peripherals.
Plans and programs specification of computer spare parts.
Responsible in troubleshooting and maintenance of in-house computers.
I.T. Computer Technician
Cyber Tech Solution
Malolos City Philippines
April 2000 – February 2002
Responsible for technical support on customers and company provide computer equipment and peripherals.
Perform installation, troubleshooting and repair of computer hardware, printer, network UTP cabling systems including installation and configuration of windows based operating system software, windows based application system software package.
Responsible in encoding customer computer order details and computer peripheral requirements.
I.T Technical support
Crown Asia Incorporated
Palmera Center, Quezon City Philippines
April 1998 – May 1999
Responsible on encoding daily customer property details such as plans and design requirements.
Assist in programming and design of the company computer database system.
Computer Programmer Encoder
University of Regina Carmeli
Malolos City Philippines
March 1997 – March 1998
Responsible in encoding customer computer order details and computer peripheral requirements.
Assist in programming and design of the company computer database system
Education and Ongoing Professional Development
Certified Network Professional, Expected Completion July, 2000
Cisco Network Associated, 2002
UNIX level 1, Internetworking with Routers Adamson University, Philippines 1993 – 1997
Attended several technical and management training course provided by:
Northern Telecom, Philippines, Clearwater, FL
Hughes Communications, Crown Asia, INC
Avanti, Newport, Rhode Island
EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Science
Adamson University
Manila Philippines
1993- 1997 - Graduated
PERSONALINFORMATION
Birth Date: March 29, 1973
Birth Place: Bo. Sto. Rosario Malolos, Bulacan Philippines
Citizenship: Filipino
Civil Status: Married
Height: 5’ 7”
Weight: 105 lbs.
Philippine Address: 918 F.T. Reyes Street, Bo. Sto. Rosario City of Malolos
REFERENCES AVAILABLE UPON REQUEST
918 fT Reyes St, Sto Rosario City of Malolos, Bulacan Philippines
Mobile # +639274371466 (Tel ) (044) 791-0178 • Page 1 of 3
Email: jron_14@yzhoo.com
SUMMARY
INFORMATION EQUIPMENT INSTALLATION / REPAIR & TROUBLESHOOTING / NETWORKING / TECHNICAL TRAINING
A seasoned Telecommunications / IT Installation specialist with 8 years’ in depth knowledge of complex financial communication equipment; network design, configuration and integration; operating systems, hardware, server, software integration/installation, workstations, LAN, WAN and fiber optics. Experience troubleshooting, installing systems and components, laying cables, restoring services and refining technical expertise.
CORE COMPETENCIES
• System Installation / Configuration • Project Management
• Effective Verbal/Written Communications • Process /Procedure Improvement
• Staff / End User Technical Training • Help Desk Support / Control Room
• Problem Identification/Resolution • System Analysis/ Upgrades / Conversions
• Staff Supervision • Data / Report Analysis
• Procedural Documentation • Client Needs Assessment
TECHNICAL SKILLS
Proficient in installation and administration of different types of Micro Computer Software package such as Windows 95, 98, 2000, NT, ME, XP Home Edition, XP Professional Edition system software. Knowledgeable in ORACLE System
Proficient in installation and administration of different types of application system software such as Microsoft Office 2003&2007, Microsoft Office 2000 and Microsoft Office XP Professional Edition.
Proficient in maintenance, troubleshooting and repair different brand of personal computer, server, printers, network cabling system.
WORK EXPERIENCE:
10 Years of work experience
• ALMANA TOWER COMPUTER SERVICES IBM GROUP
Doha Qatar Almana tower P.O. Box 19315 Tell no (0974) - 4622886
INFORMATION EQUIPMENT INSTALLATION / REPAIR & TROUBLESHOOTING/ NETWORKING WORK ALSO IN MIC APPLE MACHINE HP ANY KIND OF HP PLOTTER PRINTER LEXMARK PRINTER
Responsible in installation of ISA Server, 2003 Server, Domain Controller, Warranty Officer in IBM.
Responsible in installation of Software like Windows XP Professional, Vista Business, Office Professional etc...
Responsible in troubleshooting and installation of computers, laptop, server and different kind of printer like network printer, plotter etc…
Responsible in warranting spare parts in IBM/ Lenovo.
Knowledgeable in ORACLE System.
Knowledgeable in CISCO Router configuration Vlan, Link Sys D link configuration
TRAINING/SEMINARS:
• Training /Development – Implemented best practice installation and network optimization practices for other cities within the Philippines and abroad.
IBM LENOVO TRAINING SOLUTIONS:
Certification:
Intel Centrino Pro Technical Features and Benefits (TXW105-R1)
First Look Lenovo N100 (PXW103-R1)
IBM Desktop Systems (RDC04)
Notebook Systems Test (RTD06-R1)
Client Security Solution Qualification (TzT314-R2)
• Project Management – Effectively assess business and technical requirements; planned and estimated work effort; evaluated results; assessed functional and system application solutions; and provided process and configuration documentation.
• Received reputation as a problem solver, requested to by senior management and several departments to aid in difficult technical issues.
• Data Analysis / Interpretation - Meticulously reviewed all call center reports to identify key areas of improvement and forecast system/client requirements.
• IT&T World Communications, Philippines ENGINEER 1998 – 1999
Computer Support Supervisor
Shell plant Station, Philippines
Malolos City Philippines
September 2003 – January 2004
Responsible for demonstration and installation of different brand of computer equipment and peripherals sold by the company.
Responsible for after sales technical support for customers and company supplied computer equipments and peripherals.
Plans and programs specification of computer spare parts.
Responsible in troubleshooting and maintenance of in-house computers.
I.T. Computer Technician
Cyber Tech Solution
Malolos City Philippines
April 2000 – February 2002
Responsible for technical support on customers and company provide computer equipment and peripherals.
Perform installation, troubleshooting and repair of computer hardware, printer, network UTP cabling systems including installation and configuration of windows based operating system software, windows based application system software package.
Responsible in encoding customer computer order details and computer peripheral requirements.
I.T Technical support
Crown Asia Incorporated
Palmera Center, Quezon City Philippines
April 1998 – May 1999
Responsible on encoding daily customer property details such as plans and design requirements.
Assist in programming and design of the company computer database system.
Computer Programmer Encoder
University of Regina Carmeli
Malolos City Philippines
March 1997 – March 1998
Responsible in encoding customer computer order details and computer peripheral requirements.
Assist in programming and design of the company computer database system
Education and Ongoing Professional Development
Certified Network Professional, Expected Completion July, 2000
Cisco Network Associated, 2002
UNIX level 1, Internetworking with Routers Adamson University, Philippines 1993 – 1997
Attended several technical and management training course provided by:
Northern Telecom, Philippines, Clearwater, FL
Hughes Communications, Crown Asia, INC
Avanti, Newport, Rhode Island
EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Science
Adamson University
Manila Philippines
1993- 1997 - Graduated
PERSONALINFORMATION
Birth Date: March 29, 1973
Birth Place: Bo. Sto. Rosario Malolos, Bulacan Philippines
Citizenship: Filipino
Civil Status: Married
Height: 5’ 7”
Weight: 105 lbs.
Philippine Address: 918 F.T. Reyes Street, Bo. Sto. Rosario City of Malolos
REFERENCES AVAILABLE UPON REQUEST
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