Worm.Win32.NetSky alerts
 

My Mom's computer is having problems due to a toolbar called Elfwgps. It keeps bringing up virus alerts and tries to send you to their website. How do I get this thing off? *EDIT* Also the pop up claims the worm.win32.netsky virus is on the computer.

Re: Worm.Win32.NetSky alerts
 

Here is my Hijack Log.

Re: Worm.Win32.NetSky alerts
 

Please download ComboFix by sUBs from HERE or HERE

• Save it to your Desktop
• Physically disconnect from the internet.
• Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields)
• Click on your START button and choose Run. Then copy/paste the entire content of the following quotebox (Including the "" marks and the Symbols) into the run box.
  
  
  Quote:

  "%userprofile%\desktop\ComboFix.exe" /KillAll

  
  
  http://i5.photobucket.com/albums/y15...ox_KillAll.jpg
  
  
• Click OK and this will start ComboFix.
• When finished, it will produce a log. Please save that log to a Notepad File and include it in your next reply along with a fresh HJT log.

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

* Re-enable all the programs that were disabled prior to the running of ComboFix.

* Post the following logs/Reports:

• ComboFix.txt
• Fresh HijackThis log run after all the other tools have performed their cleanup.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Re: Worm.Win32.NetSky alerts
 

Hey Crunchie. Thanks for the reply. I tried to run ComboFix and it ran, but when it finished running it rebooted my computer and there is no log in the C drive. Here is the HJT log though:

Re: Worm.Win32.NetSky alerts
 

Try a search of your computer for ComboFix.txt and see if it's there somewhere.

==

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

Re: Worm.Win32.NetSky alerts
 

Here is the ComboFix Log:


Here is the Smitfraud one:

Re: Worm.Win32.NetSky alerts
 

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:
Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Save the above as CFScript.txt

4. Physically disconnect from the internet.

5. Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.

6. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


7. After reboot, (in case it asks to reboot), please post the following reports/logs into your next replyafter you re-enable all the programs that were disabled during the running of ComboFix:

• Combofix.txt
• A new HijackThis log.

Please take note:

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Re: Worm.Win32.NetSky alerts
 

HIJACK LOG


COMBOFIX LOG

Re: Worm.Win32.NetSky alerts
 

You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, a menu with options should appear;
• Select the first option, to run Windows in Safe Mode, then press "Enter".
• Choose your usual account.

Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".


The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply along with a new HijackThis log.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.

Re: Worm.Win32.NetSky alerts
 

SMITFRAUD LOG: