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| can't access control panel Hi, I'm a new user and have a problem with my laptop, please help. I can't access my contor panel and get the error you do not have permission to access this, please consult your system administrator. but i am the administrator. Please help my laptop details are OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Name THEZED System Manufacturer Dell Inc. System Model MXC051 System Type X86-based PC Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1729 Mhz BIOS Version/Date Dell Inc. A03, 01/01/2006 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "5.1.2600.2562 (xpsp.040919-1030)" User Name THEZED\Mwengu Sikazwe Time Zone South Africa Standard Time Total Physical Memory 512.00 MB Available Physical Memory 117.45 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 1.20 GB Page File C:\pagefile.sys Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 18:46:15, on 26/01/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe C:\Program Files\Eset\nod32krn.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\WINDOWS\stsystra.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\WINDOWS\System32\DLA\DLACTRLW.EXE C:\Program Files\Lexmark 2300 Series\lxcgmon.exe C:\Program Files\Eset\nod32kui.exe C:\Program Files\QuickTime\qttask.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\Program Files\ZoneTick\zonetick.exe C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Uninstaller\Tray icon tool.exe C:\PVSW\Bin\w3dbsmgr.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\lxcgcoms.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe c:\windows\system32\svchost.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Mwengu Sikazwe\Desktop\HiJackThis_v2.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\printer.exe F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\secpol.exe, O2 - BHO: IEHlprObj Class - {ABCDECF0-4B15-11D1-ABED-709549C10000} - (no file) O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file) O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE O4 - HKLM\..\Run: [lxcgmon.exe] "C:\Program Files\Lexmark 2300 Series\lxcgmon.exe" O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKCU\..\Run: [ZoneTick] C:\Program Files\ZoneTick\zonetick.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Startup: Pervasive.SQL Workgroup Engine.lnk = C:\PVSW\Bin\w3dbsmgr.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Uninstaller tray icon tool.lnk = C:\Program Files\Uninstaller\Tray icon tool.exe O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1 O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1 O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1164290925250 O17 - HKLM\System\CCS\Services\Tcpip\..\{0E188968-0B03-4472-8783-B297F2BA391F}: NameServer = 85.255.116.105,85.255.112.63 O17 - HKLM\System\CCS\Services\Tcpip\..\{5F2057FD-646A-4BE8-97AA-7FB6CB0AC9D3}: NameServer = 85.255.116.105,85.255.112.63 O17 - HKLM\System\CCS\Services\Tcpip\..\{650CDB59-1A73-4724-A8D0-08B7C52C8504}: NameServer = 85.255.116.105,85.255.112.63 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.105 85.255.112.63 O17 - HKLM\System\CS1\Services\Tcpip\..\{0E188968-0B03-4472-8783-B297F2BA391F}: NameServer = 85.255.116.105,85.255.112.63 O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.116.105 85.255.112.63 O17 - HKLM\System\CS2\Services\Tcpip\..\{0E188968-0B03-4472-8783-B297F2BA391F}: NameServer = 85.255.116.105,85.255.112.63 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.105 85.255.112.63 O20 - Winlogon Notify: fsp_lmwl - C:\WINDOWS\ O20 - Winlogon Notify: gebcd - C:\WINDOWS\ O20 - Winlogon Notify: mljgdcy - mljgdcy.dll (file missing) O20 - Winlogon Notify: winopn32 - winopn32.dll (file missing) O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: CSNetManagerXp - Unknown owner - C:\WINDOWS\system32\isass.exe (file missing) O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: lxcg_device - - C:\WINDOWS\system32\lxcgcoms.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 9285 bytes |
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| Re: can't access control panel Hi mosibeer and welcome to DaniWeb Your version of HijackThis is outdated. Please uninstall/delete HijackThis v2.0.0 (BETA) then download and install the latest version from here. HijackThis will by default install to the directory C:\Program Files\Trend Micro\HijackThis Close HijackThis ------------------------------ Download Combofix from any of the links below, and save it to your desktop. Link 1 Link 2 Link 3 **Note: It is important that it is saved directly to your desktop** -------------------------------------------------------------------- 1. Close any open browsers and disconnect from the internet. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. If your not sure how to disable them then double-check against the list found >>>HERE<<< This list is not all inclusive, if your programs are not listed and you are unsure then please ask before continuing. -------------------------------------------------------------------- Double click on combofix.exe & follow the prompts.
Do not mouseclick combofix's window while it's running. That may cause it to stall |
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