Windows Installer Service Error
 

Hey everyone. I am trying to install the Norton Anti-virus on my Mom's computer. When I do it, it says "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed." How do I fix this issue? Thanks guys. Any help is appreciated.

Re: Windows Installer Service Error
 

run window updates to get the install or download it here .
http://www.microsoft.com/downloads/d...displaylang=en

Re: Windows Installer Service Error
 

No luck. It still isn't working.

Re: Windows Installer Service Error
 

just found this .
http://support.microsoft.com/kb/315353

Re: Windows Installer Service Error
 

right click on my computer, choose manage, go to services and application expand, and hight light services look in the list for windows installer, double click and set to automatic. restart the pc then try to install.

Re: Windows Installer Service Error
 

I will try that and let you know if it works thank you.

Re: Windows Installer Service Error
 

Hi Stephanie,

This is Mike from the Norton Authorized Support Team responding to your posting. Please click on the link below and follow the instructions to unregister and re-register the Windows Installer component.

http://service1.symantec.com/SUPPORT...hm&lg=en&ct=us

Please try the solution in the document and let me know if you are succesful at installing Norton AntiVirus 2008.

Thank you,
Mike

Re: Windows Installer Service Error
 

Still not working. And now the Windows Installer keeps popping up.

Re: Windows Installer Service Error
 

make sure you are

a) an administrator
b) not in safe mode
c) running xp sp2 + have the newest windows installer (3.0?)

Re: Windows Installer Service Error
 

check post 2 and 3