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| Spyware makes computer slow and hard to start I think I have some spyware on my computer that I can't get rid of. Symantech tells me everytime that the computer has W32.Randex.gen. I am not sure what to do to completely clean the system, each time symantech erases the virus it is still there when I log back in. Please help. My hijack this log is below. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:24:43 AM, on 1/20/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18241) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Juniper\NetScreen-Remote\IPSecMon.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLSDBNT.EXE C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\StacSV.exe C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPWDNT.EXE C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Apoint\Apoint.exe C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\Apoint\ApMsgFwd.exe C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe C:\Program Files\Apoint\HidFind.exe C:\Program Files\Wave Systems Corp\SecureUpgrade.exe C:\Program Files\Apoint\Apntex.exe C:\WINDOWS\system32\WLTRAY.exe C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe C:\WINDOWS\system32\KADxMain.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Symantec AntiVirus\DoScan.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPSP.EXE C:\WINDOWS\system32\rundll32.exe C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\nod64.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\PROGRA~1\MI3AA1~1\rapimgr.exe C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Juniper\NetScreen-Remote\SafeCfg.exe C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=2080726 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://partnerpage.google.com/smallb...mb&ibd=2080726 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [WavXMgr] C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe O4 - HKLM\..\Run: [SecureUpgrade] C:\Program Files\Wave Systems Corp\SecureUpgrade.exe O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [Acrobat Speed Launch] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\acrobat_sl.exe" O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Acrobat Synchronizer] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [DLPSP] "C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPSP.EXE" O4 - HKLM\..\Run: [nod64] nod64.exe O4 - HKLM\..\Run: [Nod32 Service] nod64.exe O4 - HKLM\..\Run: [Ifacevamikum] rundll32.exe "C:\WINDOWS\Hleqepixoxiwake.dll",e O4 - HKLM\..\Run: [Kvukupiliy] rundll32.exe "C:\WINDOWS\udutulob.dll",e O4 - HKLM\..\RunServices: [Nod32 Service] nod64.exe O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe" O4 - S-1-5-18 Startup: Rapid Antivirus.lnk = C:\Program Files\Rapid Antivirus\Rapid Antivirus.exe (User 'SYSTEM') O4 - .DEFAULT Startup: Rapid Antivirus.lnk = C:\Program Files\Rapid Antivirus\Rapid Antivirus.exe (User 'Default user') O4 - Global Startup: Bluetooth.lnk = ? O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe O4 - Global Startup: NetScreen-Remote.lnk = C:\Program Files\Juniper\NetScreen-Remote\SafeCfg.exe O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O20 - AppInit_DLLs: oyxhrc.dll expzxo.dll O20 - Winlogon Notify: gemsafe - C:\Program Files\Gemplus\GemSafe Libraries\BIN\WLEventNotify.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: Dell Printer Status Watcher (DLPWD) - Dell Inc. - C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPWDNT.EXE O23 - Service: Dell Printer Status Database (DLSDB) - Dell Inc. - C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLSDBNT.EXE O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: SafeNet Monitor Service (IPSECMON) - SafeNet - C:\Program Files\Juniper\NetScreen-Remote\IPSecMon.exe O23 - Service: SafeNet IKE Service (IreIKE) - SafeNet - C:\Program Files\Juniper\NetScreen-Remote\IreIKE.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe O23 - Service: NTRU TSS v1.2.1.25 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe O23 - Service: WaveEnrollmentService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Authentication Manager\WaveEnrollmentService.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE -- End of file - 14347 bytes |
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| Re: Spyware makes computer slow and hard to start Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebyt...are_d5756.html) to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here. Make sure that you restart the computer. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt Post new HJT log. |
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