Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

Hi all,
My Internet Explorer, Outlook Express and MSN all freeze up and have to be closed as soon as i open them. I have a number of anti- virus and spyware programs, none of which have found anything, and this problem is getting more and more annoying. Some other things, like User Accounts, do not open either.

I had to get the Firefox browser through Skype (which works perfectly) from a friend, and i have had no problems with it.
My internet connection is fine.

Please help!

Thanks everyone.

Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

Hey people... just for info, this issue was first discussed in this thread: http://www.daniweb.com/techtalkforums/thread14172.html ... Im having the exact same problem as Hypnotoad did in Nov. 2004, and his problem never seemed to be resolved.

Thanks again,

(a desperate) Classact66

Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

Please help!!

Surely someone has some idea...?

Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

Try running "sfc /scannow".

Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

Please do the following, as the contents of your HijackThis log will differ from Hypnotoad's log:

Download the (free) HijackThis utility:

http://www.stevewolfonline.com/Downl...HijackThis.exe

Once downloaded, follow these instructions to install and run the program:

Create a folder outside of any Temp/Temporary folders for HJT and move it there now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...". Save the log in the folder you created for HiajckThis, open the log in Windows Notepad, and cut-n-paste the entire contents of the log here.

The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

Thanks, DMR.

Well, here's my Hijackthis log file then:

Logfile of HijackThis v1.99.1
Scan saved at 17:29:53, on 24/10/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\logonui.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Java\jre1.5.0_02\bin\jucheck.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\dwwin.exe
C:\DOCUMENTS AND SETTINGS\WILL\DESKTOP\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\kav.exe" /minimize
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/ms...downloader.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro\kavsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

... any use to you?

/Will

Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

That's a clean log, but it does indicate one thing: the following header information in your HJT log shows that your versions of Windows XP and Internet Explorer are very out of date:

Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Please use Windows' Automatic Update feature to bring your system up to date; many of the updates you're missing address/fix security loopholes and other bugs. I definitely wouldn't suggest going all the way to Service Pack 2 until we're sure that your system is stable, but you need to at least upgrade to Service Pack 1 with all of its most current critical updates.

Once you've done that, the upgrades/updates should be reflected in your HJT log's header info as follows:

Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Since malicious programs don't immediately appear to be the cause of the crashes, open the event viewer utility in your Administrative Tools folder and have a look through your System and Application logs for any error or warning entries. Double-clicking on any of the entries will open a window with more specific info on the fault; post the full and exact contents of any such messages which might appear to relate to the problems you're experiencing.

Right ok thanks a lot DMR...

One question though, how would someone go about getting the necessary updates if their version of XP wasn't exactly legit? Hypothetically speaking of course...

/Will

Re: Internet Explorer, MSN Messenger and Outlook Express freezing! Please help!
 

Sorry man, but there's no hypothetical here as far as that one goes- we can't and don't support pirated or otherwise illegally-obtained software; it's our butts on the line if we do. :(


Did you find anything possibly useful in the Event Viewer logs?

DMR - It's not that i have a pirated copy, but i'm using a corporate version of XP, i.e. the one that companies use so that they dont have to get a seperate version for every computer. This isn't really illegal, or if it is, its not half as bad as an actual pirated copy, so d'ya reckon updates would work without ruining my computer?

Thanks, and if it doesnt work, i'll buy a legitmate, home version of XP. I promise. ;)

/Will