A whole lot of spyware - Help! (hijackthis log included)
 

My computer constantly gets popups,runs slow, runs out of memory, and tries to access the internet all of the time, even when I am offline! I constantly try to delete all of the spyware on my pc, but it all keeps returning! I have a fairly high knowledge level about computers, but I still cannot find a way to completely remove all of this! Could someone tell me what exactly I have that is spyware, and how to remove it?

Re: A whole lot of spyware - Help! (hijackthis log included)
 

You've got quite a handful of "unwanted guests" there. :(

Please follow these general disinfection procedures carefully and fully:

You will need to close/quit all web browser programs and disconnect from the Internet for much of the following, so you should print out these instructions or save them into a text file with Notepad.

1. Download and install these utilities (but do not run scans with them yet):

ewido Security Suite (trial version) - http://www.ewido.net/en/download/
Microsoft Anti-Spyware beta - http://www.microsoft.com/downloads/...&displaylang=en
Ad Aware SE Personal - http://www.lavasoftusa.com/
SpyBot Search & Destroy - http://www.safer-networking.org/

- Open ewido. In the main screen, click "Update" and click "Start Update". After the update process completes, exit from Ewido.

- Open MS Antispyware beta. Make sure the "AntiSpyware Autoupdater" feature is enabled, and that it has downloaded the most current antispyware updates. Close the program after you've verified this.

- Open SpyBot and use its update feature to download and install the most current spyware definitions file. Close the program once the update is complete.

- Open AdAware, click the "Check for updates now" button, and follow the prompts to install the most current spyware definition database. Close the program once the update is complete.

- Open AVG and use its Update feature to make sure that you have the most current virus definitions installed. As with the above programs, don't run a scan with it; just close it once it is updated.


3. Download and install the CCleaner utility, but don't run it yet.


4. Reboot into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up).


5. Open CCleaner.
- Go to Options-> Advanced: Uncheck "Only delete files in Windows Temp folders older than 48 hours"
- Go to Options>CustomFolders>Add Folder>Navigate to these folders (click on bold file once and hit OK) :
* C:\Windows\Temp
* C:\Windows\Prefetch
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ (This will delete all your cached internet content including cookies.)
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp
* C:\Documents and Settings\<any other user's Profile>\Local Settings\Temporary Internet Files
* C:\Documents and Settings\<Any other user's Profile>\Local Settings\Temp
* C:\Documents and Settings\<Your Profile>\Cookies
* C:\Documents and Settings\<Any other users Profile>\Cookies
Hit OK

- In left pane, scroll down to "Advanced, Custom Folders", put a check in Custom Folders

- Click on Run Cleaner

It may take a while for the program to perform its cleaning, so be patient. Close the program when it has finished.



6. Run AVG, SpyBot, ewido, Ad Aware, and MS Antispyware beta consecutively; have the programs fix all malicious items they find.

When ewido finds the first malicious object on your system, it will ask you if it should clean it. When it asks this, put a checkmark in the lower left corner of the box that says "Perform action on all infections", then choose clean and click OK.
Save the log file that ewido will create after it finishes scanning; you'll be including that log in your next post here.


7. Empty your Recycle Bin, reboot normally, run HijackThis again, and post the new log. Also post the log that ewido generated.