Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

Hi everyone, it's my first post here, so play nice! ;)

Everything was working fine on the computer (Win XP), and then all hell broke loose. I downloaded a video clip from a friend off msn, and then after watching it, I could no longer load up Internet Explorer, or Windows explorer. None of the folder shortcuts on my desktop work anymore (I'm assuming b/c windows explorer is the program that's used for exploring folders). Now I don't know if the video file is the cause, but it happened after watching the video.

In any case, when I click on the IE icon, nothing happens, and when I click on windows explorer or any other folder shortcuts on the desktop, all the icons and even the taskbar disappears for a couple of seconds, and then reappears.

I have a lot of work and valuable IE Bookmarks/Favourites, so I can't afford to lose the ability to browse for my files. I'm using netscape right now to type this.

Any help would be greatly appreciated! :lol:

edit: I've also tried to do a System Restore to the previous day. It didnt work, and I haven't unrestored it.

Xuan-Thy (pronounced SwanSee)

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

Any feedback at all guys??

Please!

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

Nothing is lost. Nescape/Mozilla can import favorites from Internet Explorer, and Microsoft provides favtool.exe, which works both ways.

But these are only temporary solutions. Your long-term problem is a hijacker, Trojan, or Virus that's wedged its way into your desktop. This can happen because Internet Explorer is an integrated part of Windows. I can almost guarantee that you have Active Desktop turned on, and a hijacker running.

You are going to have to download and run HijackThis. Note: read the instructions on the linked page very carefully (the main download link is broken -- use one of the mirrors). Do not actually remove anything from your startup or Registry until you have posted the log that it generates and are given explicit instructions on what to remove. You should also read my article on this subject (in my signature below) followed by this article--that I was planning to write, but Grinler beat me to it :cheesy:.

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

can i have some help too?

Logfile of HijackThis v1.97.7
Scan saved at 7:44:10 PM, on 4/10/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINNT\system32\drivers\dcfssvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\KODAK\KODAK EASYSHARE Software\bin\ptssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
C:\Program Files\MSI\Live Update 3\LMonitor.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\WINNT\SOUNDMAN.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\WINNT\kdx\KHost.exe
C:\PROGRA~1\YAHOO!\browser\ycommon.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\Program Files\Grisoft\AVG6\avgw.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe
C:\WINNT\system32\spool\DRIVERS\W32X86\3\E_S10MT1.EXE
C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S10RN1.EXE
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINNT\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O5 "LPT1:" /M "Stylus C84"
O4 - HKLM\..\Run: [LiveMonitor] C:\Program Files\MSI\Live Update 3\LMonitor.exe
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKLM\..\Run: [kdx] C:\WINNT\kdx\KHost.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {4A01A151-E350-4839-A2B8-03DC39D6C8E5} (YPCXWizard Class) - http://download.yahoo.com/dl/ypc/ypc...2003080601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9CF28A69-7659-4C51-BFD5-9ADE19E19EC3} (RegConfig Class) - http://download.yahoo.com/dl/install...od/yregcfg.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...010.7197569444
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary. Please delete the old copy so it can't be used.


What problems are you having ?????

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

desktop icons will not open or explore. included are "my documents", "my computer", and "recycle bin"

Thanks for the help

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

I don't see anything in the log to cause you problems, sorry !

Right click the mydocuments icons /properties is the target correct.
If you create a new shortcut icon does it work

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

I'm having the same problems as everyone else on this thread, and I have XP Home Edition. I can't open any file on my computer, as in anything that is a file, not just "My Computer" (I can open installed programs though). So, I've tried to download Hijack This, but when I do, I can't open it anywhere. I've tried puting the folder in various places (C:/ drive, Program Files, Desktop, etc...)

Ugh, I'm so frustrated right now. Any help is appreciated IMMENSLY!

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

Oh my goodness people have actually replied to my post! I thought I was subscribed to it, so I was waiting for email notification that people have been responding.

Anyways, the problem is still there, and I'm in the process of reading and downloading the HIJACK THIS program page.

In the last few days, I've been trying to run other programs, such as Registry Rescue by PC Privacy Software.
It said it found about 302 errors in the registry, and well, I said "check all" and "fix all". The computer is still working ....but the problem is STILL there. I can only assume that I didn't do any harm to the computer or mess up any other programs /plug-ins. If you guys think that was a bad move, tell me now so I can restore the old registry!!

But in any case, folder shortcuts won't work still (incl. My Computer, Recycle bin, control panel, IE). I've resorted to going into MS Word and clicking on 'open' and browsing my folders that way. Quite annoying.

Like BENTKEY's case, everything seems to work fine in Safe Mode.
I'll try running HJT and post the log.

Re: Internet Explorer & Windows Explorer (desktop shortcuts) Won't Load!
 

Ok i've encountered another problem----
Someone said to unzip it in C:\HJT ....but if i do that, without being able to open up windows explorer, I won't be able to run the program, since it doesn't create a shortcut for it onto the desktop or anything. Can I run the program straight off the Desktop??