Live Chat or Live Help is useful for high value products
 

Live Chat is specifically useful for high value products. People can’t just see the product images and order them. They need a human touch to their buying process. They need to have a real feel to their buying. They want assurance and some sort of personal feel. Now with a Live Chat support system he can have all this.According to recent research it has been found that more than 90% of visitors leave the website without making a transaction. This is indeed a very disheartening thing for websites and makes online selling a difficult job. To become successful at online operations it becomes necessary to understand why these customers left our website without making any transaction. Having a virtual salesman provides the solution to this problem by keeping a track of visitors and helping them all along.

Re: Live Chat or Live Help is useful for high value products
 

I totaly agree with you, large % of customers leave, i was thinking on actually open a live chat window without their approvel but then i thought its to much and might scare them away.. you know, me invating their computer...

Re: Live Chat or Live Help is useful for high value products
 

If your site is interactive and you have a solid knowledge base, I don't think you need a chat software.

Re: Live Chat or Live Help is useful for high value products
 

They're talking more of an ecommerce-style site where someone can interact with a live salesperson (like in a chat window type thing) before making the purchase.

Re: Live Chat or Live Help is useful for high value products
 

Thanks for the info. Live chat or online chat is a better idea and it is very helpful to a site. The possible clients can ask questions about the company products, services and online inquiry as well.

Re: Live Chat or Live Help is useful for high value products
 

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Re: Live Chat or Live Help is useful for high value products
 

It do helps in improving online sales conversion rates and order sizes with one to one contact . ..Still having functionalities as voice as well as video streaming from softwares as http://www.gomeetnow.com or freewares as Yugma, Dimdim etc through website might enhanced the communication little better..; if implemented.

Re: Live Chat or Live Help is useful for high value products
 

I have been using http://www.jbTop.com Live Chat for a couple years. From my experience there is no so many people clicking on "Live Chat" button. It is hard to say why.
About 50% of chatters just coming because of curiosity.
So I think it is not so effective as it seemed.

Re: Live Chat or Live Help is useful for high value products
 

Very interesting to hear that not many people click on live chat button