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| PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Hello there I really hope one of you kind people can help me with my problem. McAfee has found the 'New Win32' virus on my laptop. I have run the virus scan and quarantined the files. There were almost 800 infected files and most were able to be cleaned or quarantined, but there were still about 6 that I could do nothing with. I have run the HijackThis log, but I am not in the least tech minded and would appreciate any help you can give in removing this from my system. Also, I had a pop up of the Command Prompt box with a file c:\d.exe and have no idea what this is, although it did seem to be stopping me loading web pages and this resumed fine when I closed the cammand prompt box down. I really hope that this makes sense to someone!! Hope I have explained my problem ok. Thanking you in advance for your help. P.S. My laptop is now not logging on at all, just telling me I have a virus and need to run a scan and then logging me off again. HELP!!!!!!! HijackThis log reads as follows: Logfile of HijackThis v1.99.1 Scan saved at 10:03:02, on 15/09/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16512) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Acer\eManager\anbmServ.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe C:\WINDOWS\wanmpsvc.exe c:\PROGRA~1\mcafee.com\vso\mcshield.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\acer\epm\epm-dm.exe C:\Program Files\Arcade\PCMService.exe C:\Program Files\Launch Manager\LaunchAp.exe C:\Program Files\Launch Manager\PowerKey.exe C:\Program Files\Launch Manager\HotkeyApp.exe C:\Program Files\Launch Manager\OSDCtrl.exe C:\Program Files\Launch Manager\Wbutton.exe C:\Program Files\Acer\eRecovery\Monitor.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe C:\Program Files\VoyagerTest\fts.exe C:\Program Files\QuickTime\QTTask.exe C:\Program Files\Common Files\AOL\1140876407\ee\AOLSoftware.exe C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe c:\progra~1\mcafee.com\vso\mcvsescn.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\DLA\DLACTRLW.EXE C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Logitech\SetPoint\KEM.exe C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE c:\program files\common files\aol\1140876407\ee\aolsoftware.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Spyware Doctor\swdsvc.exe C:\Program Files\Spyware Doctor\SDTrayApp.exe C:\Program Files\Spyware Doctor\svcntaux.exe c:\program files\common files\aol\1140876407\ee\anotify.exe C:\WINDOWS\system32\taskmgr.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\nusrmgr.exe C:\WINDOWS\explorer.exe C:\WINDOWS\system32\pipmon.exe C:\WINDOWS\system32\pipmon.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Cally\Desktop\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://global.acer.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://profile.zwinky.com/zwinkyprofile/main.jhtml R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O4 - HKLM\..\Run: [preload] C:\Windows\RUNXMLPL.exe O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe" O4 - HKLM\..\Run: [LaunchAp] "C:\Program Files\Launch Manager\LaunchAp.exe" O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Launch Manager\PowerKey.exe" O4 - HKLM\..\Run: [LManager] "C:\Program Files\Launch Manager\HotkeyApp.exe" O4 - HKLM\..\Run: [CtrlVol] "C:\Program Files\Launch Manager\CtrlVol.exe" O4 - HKLM\..\Run: [LMgrOSD] "C:\Program Files\Launch Manager\OSDCtrl.exe" O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe" O4 - HKLM\..\Run: [eRecoveryService] C:\Program Files\Acer\eRecovery\Monitor.exe O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe" O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1140876407\ee\AOLSoftware.exe O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe" O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe" O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN O4 - HKLM\..\Run: [Client Access Express Welcome] "C:\Program Files\IBM\Client Access\cwbwlwiz.exe" O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe" O4 - HKLM\..\Run: [pipmon] pipmon.exe O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9 O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: 1.exe O4 - Global Startup: 2.exe~ O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Just a quick question...how long after it requests a scan does it log off? Also try http://www.kaspersky.com/virusscanner let is scan your computer. In addition to viruses, your computer may be infected with spywares, Trojans, worms, adwares, viruses and other malwares. Also, I do recommend that you clean/restore your registry files…if these are corrupted, your PC will slow down and have startup problems. |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Have a look at this thread thatr I wrote a few days ago: http://www.daniweb.com/forums/thread88342.html It provides a step by step guide as to how to get rid of the Vundo trojan - the principles in that case surely apply to yours. The file you identified, c:\d.exe is the likely culprit and must be disposed of (and prevented from being recreated). My advice is, of course, at your risk. Good luck. |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Quote:
Hi Thanks for responding to my plea!! Ok, well it doesn't automaticly log me off but my laptop did power off at some point and now I cannot log on to it again with any of the three users set up on it. I cannot even log on in safe mode. Does this mean that there is nothing I can do to fix it? I would have assumed that I should still be able to get on to my desktop via safe mode. I am pretty certain that there is spyware on my laptop too, I managed to run this scan and save the info to my other pc last night before the laptop shut down: I know nothing about computers, but it looks pretty bad to me. Any suggestions? ========================================================================= This file was created by AntiSpyStorm on 09.15.07 19:25:15 http://antispystorm.com/ ========================================================================= PRODUCT VERSION: 1.1.27 DATABASE VERSION: 1.0.1.6 SCAN MODE: Full Scan ******************************* INFECTED: 83 ========================================= - DETAILED REPORT. ========================================= ******************************* INFECTED PROCCESS: 1 ******************************* c:\windows\system32\nusrmgr.exe - Trojan.ADHammer ******************************* INFECTED REGISTRY ENTRIES: 23 ******************************* HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{00000000-d9e3-4bc6-a0bd-3d0ca4be5271} - AdBreak HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{00000012-890e-4aac-afd9-eff6954a34dd} - AdBreak HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{029e02f0-a0e5-4b19-b958-7bf2db29fb13} - Adgoblin HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{06dfedaa-6196-11d5-bfc8-00508b4a487d} - 7FaSSt Search HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{12F02779-6D88-4958-8AD3-83C12D86ADC7} - ActiveSearch HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{1adbcce8-cf84-441e-9b38-afc7a19c06a4} - ActivShop HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{2d7cb618-cc1c-4126-a7e3-f5b12d3bcf71} - Adblaster HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{51641ef3-8a7a-4d84-8659-b0911e947cc8} - AdBars HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{53C330D6-A4AB-419B-B45D-FD4411C1FEF4} - 404Search HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{54645654-2225-4455-44A1-9F4543D34546} - ADCLICKER HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{669695bc-a811-4a9d-8cdf-ba8c795f261e} - 7FaSSt Search HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{6abc861a-31e7-4d91-b43b-d3c98f22a5c0} - Aconti HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{944864a5-3916-46e2-96a9-a2e84f3f1208} - AccoonaSearch HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{a4a435cf-3583-11d4-91bd-0048546a1450} - ACXInstall HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{b8875bfe-b021-11d4-bfa8-00508b8e9bd3} - 7FaSSt Search HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{bb936323-19fa-4521-ba29-eca6a121bc78} - 3721 Spyware HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{c2680e10-1655-4a0e-87f8-4259325a84b7} - Adgoblin HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{c4ca6559-2cf1-48b6-96b2-8340a06fd129} - AdBars HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{c5af2622-8c75-4dfb-9693-23ab7686a456} - ADCLICKER HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{ca1d1b05-9c66-11d5-a009-000103c1e50b} - 4Arcade PBar HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{d8efadf1-9009-11d6-8c73-608c5dc19089} - AccessPlugin HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{e9147a0a-a866-4214-b47c-da821891240f} - Adblaster HKEY_LOCAL_MACHINE=SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{e9306072-417e-43e3-81d5-369490beef7c} - Adgoblin ******************************* INFECTED FILES: 59 ******************************* c:\program files\3721\assist\asbar.dll - 3721 Spyware c:\program files\accoona\asearchassist.dll - AccoonaSearch c:\program files\e-zshopper\barlcher.dll - ActivShop c:\program files\p2pnetworks\amp2pl.exe - AccessMedia c:\windows\system32\eshopee.exe - ActivShop c:\windows\system32\fuamfu32.ini - Trojan.ADHammer c:\windows\system32\gtv_sd.bin - Trojan.ADHammer c:\windows\system32\msole32.exe - ADCLICKER c:\windows\system32\nusrmgr.exe - Trojan.ADHammer c:\windows\system32\oembios32.dll - Trojan.ADHammer c:\windows\system32\vxddsk.exe - Abebot c:\windows\system32\wml.exe - Abebot c:\windows\764.exe - 764 Dialer c:\windows\7search.dll - 7FaSSt Search c:\windows\absolute key logger.lnk - AbsoluteKey c:\windows\aconti.exe - Aconti c:\windows\aconti.ini - Aconti c:\windows\aconti.log - Aconti c:\windows\aconti.sdb - Aconti c:\windows\acontidialer.txt - Aconti c:\windows\adbar.dll - AdBars c:\windows\cbinst$.exe - AdBreak c:\windows\daxtime.dll - Adgoblin c:\windows\default.htm - Trojan.ADHammer c:\windows\dp0.dll - AccessPlugin c:\windows\eventlowg.dll - Adgoblin c:\windows\fhfmm.exe - AdBreak c:\windows\fhfmm-uninstaller.exe - AdBreak c:\windows\flt.dll - 7FaSSt Search c:\windows\hcwprn.exe - AdBreak c:\windows\hotporn.exe - AccessPlugin c:\windows\ie_32.exe - Acext c:\windows\iexplorr23.dll - Adblaster c:\windows\jd2002.dll - ACXInstall c:\windows\kkcomp$.exe - AdBreak c:\windows\kkcomp.dll - AdBreak c:\windows\kkcomp.exe - AdBreak c:\windows\kvnab$.exe - AdBreak c:\windows\kvnab.dll - AdBreak c:\windows\kvnab.exe - AdBreak c:\windows\liqad$.exe - AdBreak c:\windows\liqad.dll - AdBreak c:\windows\liqad.exe - AdBreak c:\windows\liqui.dll - AdBreak c:\windows\liqui.exe - AdBreak c:\windows\liqui-uninstaller.exe - AdBreak c:\windows\ngd.dll - AccessPlugin c:\windows\pbar.dll - 4Arcade PBar c:\windows\pbsysie.dll - AdBreak c:\windows\settn.dll - AdBreak c:\windows\spredirect.dll - ActualNames.AdvSearch c:\windows\vxddsk.exe - Abebot c:\windows\wbecheck.exe - AdBreak c:\windows\wbeinst$.exe - AdBreak c:\windows\wml.exe - Abebot c:\windows\xadbrk.dll - AdBreak c:\windows\xadbrk.exe - AdBreak c:\windows\xadbrk_.exe - AdBreak c:\windows\xxxvideo.exe - AccessPlugin ******************************* INFECTED COOKIES: 0 ******************************* - NOT FOUND - ******************************* INFECTED FAVORITES: 0 ******************************* - NOT FOUND - ========================================= - END OF FILE. |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Quote:
Thanks for your reply. I'm afraid I don't really think I'm technicly minded enough to try removing the hard drive - I really have no clue about these things :confused: |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. are you familiar with booting up the computer through the comand prompt at start-up? |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Quote:
It's been a while. Do you mean when you press F2 for setup options? Do I need the boot hard drive option? |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Quote:
You'd need a second computer obviously for the external drive to be connected - dunno if that's a problem for you. Perhaps get a friend in who is more confident to help you out. BVut, of course, don't go too far outside your confidence zone - although I'm suggesting you ratchet it up a bit. Good luck. |
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| Re: PLEASE HELP - Infected with 'New WIN32' virus, and cannot log in to my laptop. Sorry, I am not a great help, I just have the same problem with my pc. I can not log on anymore :( I also have the new win32 virus and tried to do some damage control until it froze and I rebooted it and now I can't log on anymore. I am also very frustrated. If I find a solution I will let you know... |
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