now i get it.
thats why it doesnt need to be running on with other antivirus

i still dont get it then how does it provide protection

will it run along with norton.

i had downloaded the correct version.
now things are according to what you said for some reason i overlooked offline.
now i downloaded the offline version.
uninstalled all the previous versions....

i couldnt find the offline version so i downloaded the online version.
now the verify is correct.
however i still have not uninstalled the older version i have now appearing three:
J2SE Version5....

I think everything is running fine.
I have not encountered any issues.
I will "mark as solved" by tommorow. Hope that is ok with you.
one more thing is there a list of services that should be on,...

i still get that recovery console message,i thought it will be gone when combofix is uninstalled. do i need to keep it?

uninstall successful. thank you crunchie over to judy.
its good to have you back, hope u had a good time off.
few more questions:
do i need a firewall?
can i run superantispyware and do i need to...

the pc appears to run normal now.
any more instructions.

well know i think its gone for sure here is the hjt Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:58:34 PM, on 5/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet...

well tried both ways result is the same:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:50:35 AM, on 5/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00...

well i went there were no entries relating to any ISP and also the Lan settings were empty

i do not really get why this happens sorry:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:57:26 AM, on 5/1/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer...

well i tried doing that but it came back after the restart:

C:\WINDOWS\system32\userinit.exe
D:\Software\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =...

i am certain BAYER belongs to germany while my isp is World call which is based in pakistan.
Bayer was the one used in my moms office

yes its running fine.
but how do i remove DE.BAYER.cnb

sry abt tht:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:59:15 AM, on 4/30/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot...

well net works ok but only time will tell.
here is hjtlog after disabling LANDESK:

D:\Software\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =...

well here is the hjt log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:01:56 PM, on 4/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2...

I couldnt find ctfmon.exe the rest whatever u asked is done

i will do that.
can i do wht u told me in post #61

yes but they are a folder so i cant get them because it opens up the folder and all of them are empty no files or folders in them

but they are empty folders they cannot be uploaded.
i have found that system32a2.sys but its a folder again

I have only not found a2.sys

wait a minute.
I turned off hide protected system files and now i have found most of them but they are not files but folders which are empty

I searched through the site and also i am looking myself but to no avail.

sorry i couldnt find any of the files you mentioned to be uploaded on Jottis and virustotal

I havent done anything luckily and will back to you once done with the new tools

i do not have a printer so i think it will be safe to stop them aswell

i think that the entries in the red belong to moms office setup.
they are no longer required i think get rid of them,
HP components can be removed tell me the way.

by the way i do not think my taskbar opens properly. I mean the microphone option, speech toolhas never opened completely.
Also can i run a scan of SUPER AntiSpyware.

oh well i think this is what u wanted MBA-M log:

Malwarebytes' Anti-Malware 1.36
Database version: 2043
Windows 5.1.2600 Service Pack 2

4/26/2009 8:56:11 AM
mbam-log-2009-04-26...

no special instruction so i assume it has to be done in a normal way

here is the combofix log:
ComboFix 09-04-25.A1 - admin 04/25/2009 20:37.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.130 [GMT 5:00]
Running from: c:\documents and...

you did not get my msg correct i said nothing about removing combofix i said when i start i get that MKMD something message not found.
I will post after combofix an hjtlog

I would do that but i think what u mentioned i only get the message that it was not found as i had mentioned earlier in a message

well here is hjtlog :
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:49:47 PM, on 4/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)...

i dont have the disks that came with it.
thats why.
i think i should let it be as the pc is running fine.
what are all the other process that are running.

it says windows cannot find combofix.
my combofix file i think has been deleted

i dont want it to be reformatted.
1. my mom does not want to talk it back to the office for reasonsi dont know.
2. i dont want it reformatted either because i will lose a licensed windows.
3. i...