Sounds like a real good reason to dump McAfee...

Try AVG free edition. It always works for me.

Real good tip on running the SFC/Scannow command. That is one I was not aware of. Will log that...

First of all, it is a good idea to run only one resident virus scanner. Two of them will conflict and cause more problems for you. Remove either Norton or AVG (if it were me, I'd stick with AVG).
...

Sure enough has.

But as long as there is money to made by distrbuting this stuff, we're going to be dealing with it.

Wow! How can you even see your desktop with all of those toolbars?

On this one I would be saving all of my pertinent data and starting over with a format and fresh install.

-Kev

Yes, it certainly is a problem. I spend about 90% of my repair time doing malware cleaning.

Sorry, I should have been more clear with the programs mentioned. Be sure to uninstall any other anti-virus programs you have running. It is not good to have more then one resident AV program running...

Have you tried turning off system restore? Sometimes these nasties can locate themselves in restore files where scanners cannot remove them.

Sorry, I've been out on a job all day.

I'll look at the log in a little bit (setting up a new system for a guy who had his tower stolen today). Did you have any luck cleaning it up with those...

Kev here from the beautiful Pacific Northwest.

I run Admiral Service, a small PC repair business. Spent a lot of time on other computer forums and was referred here by my friend, Dan from...

Well, first of all if her computer is infected you should take her off of your network. Some trojans spread through network shares.

Once that is done, you should download the following programs...

It sounds as though you may just have a leftover invalid registry entry.

Try downloading ccleaner from www.download.com (http://www.download.com) and cleaning up temp files, unused file...