I don't think that commercial solutions is bad choice . Free Oscommerce is good one however if you want to be absolutely confident about your partner you may like to choose commercial software like...

From my experience the choice may really depend on the site software you are going to use. Every software has some requirements the server must meet, some software companies recommend hosting...

I have found Sales-n-Stats software and along with chat tools it includes analytics features and various kreports. I'm going to test a free version and see how it works actually...

Wow, great resource here! Lots of information about chat software, i haven't met the site before. Thank you a lot )))

I'm absolutely sure that adding chat or blog to the site may be very useful, as it is a way to evaluate your customers' needs, review their opinions, complaints, etc. And get the overall attitude...