Thanks for the info. I looked into that, but my sister didn't have either of the dll's listed there. I went thru, one by one, removing the Windows updates that she had done, in reverse install...

Hi, I'm a *nix guy who hasn't used Windows since Win95, but being the 'tech' guy in the family, I'm called upon to fix problems (I'm sure we all know how that goes ;), so please bear with me on this....