I don't think that the profile should be killed entirely except for as a last resort. At least instruct someone to make a backup of their current profile.

Proper steps would be:

1.> Make...

I believe in windows ME/9x that everything is stored under c:\windows\profiles, and not c:\documents and settings.

I haven't used ME or the 9x series in quite some time but as I recall the folder was:

C:\WINDOWS\Application Data\Microsoft\Internet Explorer\Quick Launch

or:

...

No (legal) solutions that I can think of, so no one get any ideas! Although My first computer that had Windows 98 on it was an eMachines (I know what you are all thinking), and if I remember...

What did you do to fix it for her?

Hrm. What OS is this? Were youa ble to get into safe mode?

Is this on a laptop? The track-points (the one that looks like an eraser head) are known to drift at times for no reason. Quite common, quite annoying. No real "fix" for this, just let it do it's...

What do you use it for? Is your computer a part of a network, or is it a stand-alone machine?

I think that many others here will agree. Windows Me is next to worthless. I would recommend upgrading to Windows XP (if you can afford it). An upgrade to Internet Explorer 6.0 may help fix your...