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Search: Posts Made By: SnowDog ; Forum: Troubleshooting Dead Machines and child forums
Forum: Troubleshooting Dead Machines Mar 25th, 2007
Replies: 5
Views: 4,117
Posted By SnowDog
Have you tried removing and redetecting the soundcard from the Control Panel?

Are you sure that your Soundcard needs the AC97 drivers and not SoundMAX? There are some issues where updating the...
Forum: Troubleshooting Dead Machines Oct 30th, 2006
Replies: 7
Views: 4,969
Posted By SnowDog
It doesn't matter that it was working before because it isn't now!

Remove the mains cord from the back, take out the battery, and put the mains back in. Try turning it on.

Does that light...
Forum: Troubleshooting Dead Machines Oct 30th, 2006
Replies: 7
Views: 2,274
Posted By SnowDog
I can't find any reference to 2-6 beeps as you described.

Mixing and matching throws up 2 beeps (memory), 8 beeps (video RAM), 2-3-3 (memory again), 6 beeps (mobo fault or keyboard controller...
Forum: Troubleshooting Dead Machines Oct 29th, 2006
Replies: 5
Views: 2,262
Posted By SnowDog
It's booting up into Windows? Is that what you mean when you say you 'heard everything in [ your ] computer turning on'?

Everything points to the graphics card. You've already done all the tests...
Forum: Troubleshooting Dead Machines Oct 29th, 2006
Replies: 2
Views: 8,796
Posted By SnowDog
I don't think there's a magic solution for this.

Look at what you have: machine is perfect except it will not display on the internal display.

When it first became apparent, the display was...
Forum: Troubleshooting Dead Machines Oct 29th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
I know what you mean. HDDs are way too unreliable to trust as a primary backup, and yet they are also way too big to be backed up economically (timewise and DVD-wise).
Forum: Troubleshooting Dead Machines Oct 29th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
Obviously, call centres only deal with problems, so you don't get to hear about all the satisfied customers, but from the moment machines started being sold in the stores with 200GB drives there were...
Forum: Troubleshooting Dead Machines Oct 29th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
You can't really narrow it down any more than you have!

PSU error light with nothing else connected? So a PSU fault.

And you have extended warranty? You're covered for everything except...
Forum: Troubleshooting Dead Machines Oct 29th, 2006
Replies: 6
Views: 2,540
Posted By SnowDog
Well, a message like that can't be any more specific!

You could try removing and redetecting the driver in the Device Manager to see if that resolves the issue.

Or you could download the...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
In the UK, it would be repaired within days.

It depends on your retailer's support structure. Often, if retailers have their own technical support they repair under licence in 12 month warranty....
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 11
Views: 29,905
Posted By SnowDog
What card is it? It's not a Radeon, is it?
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 11
Views: 29,905
Posted By SnowDog
I'd agree. Do you have a spare card to test?

(Note: When you reply, post a new message in the thread rather than edit your original, because that way those involved get a notification :))
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 11
Views: 29,905
Posted By SnowDog
Holding in the power button on the tower would work whether it was in Windows or not - although if it didn't work at all then that would point to a definite problem.

The yellow standby light...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 4
Views: 1,898
Posted By SnowDog
Does it give a blue screen just before it restarts?

Will it restart immediately after shut down?

Does your BIOS have a CPU temperature monitor in it?

Can you run a RAM test to check all...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
Well, better a 50-day wait than no computer, period!

That's just bad service, of course, and I can't comment on it directly - not knowing the full details.

If we book out an engineer (or...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
Ah. Well, under warranty you are quids in.

Unplug everything and let it stand for a few minutes - just the tower with nothing connected.

Plug in the mains and look at that led on the back.
...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 15
Views: 12,584
Posted By SnowDog
The flashing light on the back is surely telling you there's a PSU problem? It is normally on steady, isn't it?

The problem with searching for answers to this sort of problem is that often a lot...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 5
Views: 5,328
Posted By SnowDog
Get it tested at a store just to be safe.

Some one on here had a fiddle with a similar problem yesterday and their's just started working again. I believe he disconnected the hard disk and...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 5
Views: 5,328
Posted By SnowDog
Yes, anything plugged into USB or network ports (or slots).

Shutting it down shouldn't have caused damage - but computers are funny things, and it might have. But it doesn't really matter now.
...
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 5
Views: 5,328
Posted By SnowDog
Remove power cord and anything else attached, take the battery out, insert power cord, and attempt to power up.

If it still does the same thing then it's usually the MOBO.
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 3
Views: 1,470
Posted By SnowDog
So you're running it with the side off?
Forum: Troubleshooting Dead Machines Oct 28th, 2006
Replies: 8
Views: 6,072
Posted By SnowDog
I thought you said you'd tried that (swapped disks)? Ah well. It just goes to show.

I was going to say that before you write it off, get it checked at a PC store. You never know.

But now, if...
Forum: Troubleshooting Dead Machines Oct 27th, 2006
Replies: 8
Views: 6,072
Posted By SnowDog
Sorry, that was me not reading things properly :(

The diags still apply, just that you can't do much about - for example - the graphics having popped. All roads lead to the MOBO, so to speak.
...
Forum: Troubleshooting Dead Machines Oct 27th, 2006
Replies: 8
Views: 6,072
Posted By SnowDog
First thought is that it's not POSTing if it isn't booting from anything.... can it get to the BIOS?

Does it make a POST beep (only relevant if you know it ever did make one when it was working)?...
Forum: Troubleshooting Dead Machines Oct 27th, 2006
Replies: 8
Views: 3,173
Posted By SnowDog
That's the kind of thing we look for if it's a choice between sending one or several components. But in this case, as you know the PSU is OK...

It's always tricky because there is the possibility...
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 8
Views: 3,173
Posted By SnowDog
I don't know if your machine is a branded model or a self build, but....

In our call centre we get a lot of problems with machines which either turn off (or are turned off) and then won't turn...
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 3
Views: 1,586
Posted By SnowDog
From what you have said, your PC isn't POSTing.

Has it ever worked? Or has it been like this from the first time you turned it on?

Go through the 'newly built PC' part of this thread:
...
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 5
Views: 5,200
Posted By SnowDog
That's one way, or some mobos have jumpers you can short to force reset to defaults.
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 14
Views: 7,513
Posted By SnowDog
Had one the other day and the woman's daughter had mangled the front USB by trying to plug a firewire into it (I think it was an iPod).

Pins and front metal surround all bent, and machine having...
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 14
Views: 7,513
Posted By SnowDog
USB damage can hold the whole machine down. We have had situations where engineers have been sent out with motherboards and it has been, for just one example (and there are others), the front USBs...
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 5
Views: 5,200
Posted By SnowDog
Read this thread:

http://www.daniweb.com/techtalkforums/thread27079.html

It gives useful troubleshooting tips for testing a newly assembled PC which won't boot. SHould help you pin down where...
Forum: Troubleshooting Dead Machines Oct 26th, 2006
Replies: 5
Views: 1,531
Posted By SnowDog
Remember than inside 12 months they are probably covered by warranty...
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 5
Views: 1,531
Posted By SnowDog
In the UK, a little under £90.

http://www.studentcomputers.co.uk/laptop-battery/dell-laptop-battery-page-2.htm
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 5
Views: 5,200
Posted By SnowDog
Has it worked at all or are you building it now?
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 3
Views: 1,601
Posted By SnowDog
If we came up against this with a customer, we'd have to treat it as a motherboard issue of some sort.

If it was overheating that badly I'd expect there to be problems turning it back on...
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 1
Views: 3,494
Posted By SnowDog
First thought is as you say: video card or drivers.

The quickest and easiest way forward would be simply to run the recovery Dell supply and see if it still does it after that. If it does, it's...
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 14
Views: 7,513
Posted By SnowDog
If it used to beep and it doesn't now then it isn't POSTing.

Turn it off and unplug EVERYTHING. Leave it for a few minutes then plug the power cord in. Turn it on and see what happens.

If it...
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 6
Views: 2,540
Posted By SnowDog
Jigoro, do you get a blue screen for a split second when it restarts?
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 1
Views: 4,485
Posted By SnowDog
How did you clean it out? Vacuuming is a bad idea because it generates static, and computers and static don't get on well. Can be even worse if you leave things plugged into the back.

To start...
Forum: Troubleshooting Dead Machines Oct 25th, 2006
Replies: 2
Views: 1,243
Posted By SnowDog
When you go to BIOS what does it show as system time and date? Were those correct?
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