Please answer the following questions:

Q.1. Is Ultra Surf a 3rd party software which u use to connect to internet?

Q.2. R u using an ADSL Modem+Router provided by the ISP?

Browser settings...

The user hasn't mentioned whether he is in a domain or workgroup
environment?

Kobusjr, can u pls provide these info?

Ok, so u mean that u lost run & search field from ur start menu?

Which OS r u using? If u r using WinXP,then follow these steps:

1)R.C on taskbar and click on properties.
2) Click on Start...

Please note that if you installed windows on this Hard Drive
when it was on another computer,then you won't be able to
boot your new computer with this hard drive.

Do you have the other...

A blue screen generally occurs if there is a RAM problem but
it could be something else.

Do you get this blue screen immediately after you boot your computer?

When you boot your computer...

You mean you want to have a backup of the data on your user computers to a certain location on the network?

Its good that your using a domain environment, you have different options to use:

1)...

You have to play with the registry inorder to change the name of the start button. If you are a non-tech user, then please dont go for it.

you mean you want to save the information displayed on your
command prompt to an msword or notepad file?

He actually means to "uninstall" the device from the Device Manager.
Just right click on the Hard Drive and click on uninstall.

If the Hard Drive doesnot get detected than right click on it again...

Thats what I was about to say,there must be a problem with the driver of the External Hard drive or the jumpers.

Does he even have an administrator account on WinXP?

If he does then he can simply log into it with an admin account and go into
C:\documents & settings\user profile.

By user profile I mean...

Are you trying to access your computer
from a local network where this apache computer is located or trying to access
this apache computer from outside through internet?

Please correct me If I am wrong, do you
mean to say that the ISP service from which you receive internet service doesnot accept mails from the Mail Server in your local network?
Well this could be...

The MSN and Google might have the ICMP
blocked on there Servers.

Try other websites, are you able to access other websites from that computer?

You mean to say that you are not able to access internet although you are connected.

If you are able to successfully ping the websites and not able to browse them then check the browser settings?...

Try to disable and renable the LAN connection.

I would recommend you to use a switch instead of a hub and connect your both PCs with the switch and the switch should be connected to the ISP Modem...