oh well, as long as other people are benefitting its fine

hmmm.... what happened to our original poster, Xoron???

okay well glad i could help out

well when you scan with HiJackThis you have to click on "scan and save logfile" and you have to copy and paste the logfile on here so we can look at it and tell you if its clean or if things need to...

do u have HiJackThis ??? and do you have CCleaner?? if not than download CCleaner from the link in my signature(under my posts)
and go to filehippo.com to download HiJackThis

yea you can remove that research entry it doesnt really matter its associated with microsoft office so its kinda pointless

well first off go to filehippo.com and download the following programs:
Spybot S&D
CCleaner
HiJackThis

run ccleaner first
run spybot and check for updates and immunize it and then run a scan...

well, good news is i know whats wrong.... that pesky little MyWebSearch.......

Place a check next to the followin entries in HiJackThis:

R1 - HKLM\Software\Microsoft\Internet...

if u have the xp cd or the hp OEM disk, you can fix this pretty easily. if you don't then see if you can find a freind or someone who has the xp disk or an HP OEM disk and then i can give you the...

by any chance do u have the windows xp cd???

well i personally dont know everything so someone else may come along that knows exactly what to do...

have you tried unplugging the power cord and holding down the power button for 1 minute and...

have you tried calling hp? or is there a system recovery menu at all when its attempting to start? on my computer i have to hit F10. it would also help if you could post some info about what...

did u try going into LAST KNOWN GOOD CONFIGURATION ???

try starting in safe mode and see what happens and if she has hijackthis then try and get a logfile up here. does she have ccleaner?