Hi PhilliePhan,

The file you mention is part of an Enterprise product that I do not support. I would suggest that you either contact Symantec Enterprise Support and/or join the Symantec Forums...

Hi PhilliePhan,

Norton products do not disable or interfere with the monitoring of System Restore points. As long as System Restore is enabled, and there are no threats that have disabled or...

Hi sklingb1,

Symantec Endpoint is an enterprise product and I do not support Enterprise products. I would suggest that you call our Technical Support line at : 1 800 342 0652 or 407 357 7600
...

Hello PhilliePhan and sklingb,

This is Mike from the Norton Authorized Support Team.

I am responding to this thread to better explain the Norton Tamper Protection feature and how/why it affects...

Hi Mariyameggy,

This is Mike from the Norton Authorized Support Team.

"c-tech" did a great job of explaining the basics of networking to you. I just wanted to chime in here to assist you with...

Hi cbk,

This is Mike from the Norton Authorized Support Team.

Norton AntiVirus 2005 is not supported on Windows Vista and is also an outdated version. For optimal protection you will need to...

Hi shawn_michael,

This is Mike from the Norton Authorized Support Team.

Computer freezes can be due to a variety of factors including disk problems, software conflicts and threats. If you have...

Hi nichita2008,

This is Mike from the Norton Authorized Support Team.

What version of Norton AntiVirus are you using? The 2009 and 2010 versions of Norton AntiVirus consume very few system...

Hi clio182,

This is Mike from the Norton Authorized Support Team.

The "Auto-Run" option is controlled by Windows and you do not mention which version of Windows you are using. You should be...

Hi oodeagleoo,

This is Mike from the Norton Authorized Support Team.

It appears as though your computer has been compromised by a threat. Please contact the Norton Technical Support Live Chat...

Hi Tessy,

This is Mike from the Norton Authorized Support Team.

Can you please tell me which Norton product and version you currently have installed? You can determine this by opening your...

Hi DPendergraft,

This is Mike from the Norton Authorized Support Team.

If you have any other third-party, real-time security software installed alongside Norton 360, you could be experiencing a...

Hi jakeb1232003,

This is Mike from the Norton Authorized Support Team.

To properly remove Norton 360 from you computer, please follow the instructions below.

1. Click on the following link...

Hi puddlejumper,

The product will still work after your subscription expires, but you will be warned continually that your definition files and program files are not up to date and that you should...

Hi puddlejumper,

You do have the option of purchasing a 2 year subscription from the Norton website as well, which will save you some money over a 1 year subscription. Norton Internet Security...

Hi Puddlejumper,

There are two things I want to let you know about using the older version of Norton Internet Security. First, if your subscription has expired, then you will not receive any more...

Hi Puddlejumper,

In regards to what other users say about Norton Internet Security 2009, if you read credible reviews of the product you will see that it has received great reviews and has scored...

Hi puddlejumper,

This is Mike from the Norton Authorized Support Team.

If you are unable to enable System Restore you may first need to disable the Norton Tamper Protection feature, carry-out...

Hi Tom,

This is Mike from the Norton Authorized Support Team.

There are no known issues with installing Norton AntiVirus 2009 on a ThinkPad. You should make sure that you have all of the...

Hi Freez,

This is Mike from the Norton Authorized Support team.

What Norton product and version are you using? Please let me know the product and version as well the version of Windows you are...

Hi Puk,

This is Mike from the Norton Authorized Support Team.

What are the specs of your machine and what Norton product and version are you using? Make sure that you have all of the latest...

Hi Savvion ,

This is Mike from the Norton Authorized Support Team. I can assist you with the Norton 360 aspect of your issue. The only time that a reformat is recommended is if you are infected...

Hi Busby,

This is Mike from the Norton Authorized Support Team responding to your post.

While I can not analyze you log file fully, it appears that you have a Norton product installed on your...

Hi Stephanie,

This is Mike from the Norton Authorized Support Team responding to your posting. Please click on the link below and follow the instructions to unregister and re-register the Windows...

Hi ladyjane,

This is Mike from the Norton authorized Support team responding to your post. I can assist you with the Norton 360 issue you are experiencing.

First, can you please let me know...

Hi lozlachic17,

This is Mike from the Norton Authorized Support Team responding. What Norton product and version do you have installed? Also, what version of Windows are you using?

Please...

Hi Yaksha ,

This is Mike from the Norton Authorized Support Team responding to your posting. Unfortunately, we do not support the 2004 version of Norton AntiVirus anymore, and I would highly...

Hi gthotmail ,

Thank you for responding, and no need to apologize for the length of your post. Hopefully the length of my response will not bore you.

You did the right thing by starting from...

Hi gthotmail,

Are you saying that this issue is now resolved, or are you still experiencing problems?

Please confirm.


If you are still unable to get the rid of the W32.Mumawow.F!inf ,...

Hi gthotmail,

This is Mike from the Norton Authorized Support team.

First, I want to let you know that I do not interpret Log files. I provide support for Norton consumer products only.
...

Hi sampada,

It appears from the log file that your computer is now free of infection. One thing I forgot to ask you to do, is to run Windows Update, to make sure that you have all of the Windows...

Hi sampada,

I'm sorry for the delay in responding. Since you already have Norton installed and have run all of the updates, and ruan a scan, the next thing to do is to us the Norton Online...

Hi sampade,

The "w32.gammima is a worm that attaches a file to all of your drives from C: to Z:. If you are having problems opening drives on your computer, than you may have to do some Registry...

Hi sampada,

This is Mike from the Norton Authorized Support team. I would like to help you resolve this issue, but I need a little bit more information to give you the proper steps.

The first...

Hey Serunson,

I'm glad to hear that it worked out for you!

Take Care,

Mike

Hi,
By using the Norton Uninstall tool, you are making sure that you have completely removed all Norton products, which will facilitate a fresh, clean install and resolve any problems with...

Hi Serunson,

This is Mike from the Norton Authorized Support Team. First, I would like to apologize for you not receiving a response in a timely manner


From reading your post, it appears...