Well, I think this is resolved!!!
Worked with another tech and he installed the K-lite codec pac and now everything works!!!

yes. I spent another 2 hrs with MS tech and he uninstalled 10 and rolled back to WMP9. So now the videos from my camera will play but NO SOUND and the website video will play but it's in HYPER...

Thanks for replying.

I already found that site and have followed the steps but still nothing works. Unless I'm missing something....

ok so no takers?! I spent 5 hrs w/microsoft support today and guess what?--no solution!!

I am getting the error message(80040111) from a website where I'm trying to play video. So I've poked...

WMP 10--A video will show up and says playing but nothing happens. I'm not sure if one of my kids screwed something up because recently he downloaded something so he could transfer videos to his...

Thanks!
I did the ctrl/alt/delete.
When I tried to delete from the program file I got the message:
Cannot delete PIHook.dll.... (same as previous)(so is this different than what it couldn't delete...

It was installed when my daughter downloaded a camera that has since been returned. So I don't have the disk that installed it. I have tried the remove from the programs list but it keeps trying to...