If it helps, I use this:

I use this modem from Rogers (it's Motorola):

Front view:
http://img.epinions.com/images/opti/df/d3/pr-Motorola_SURFboard_SB5100_Modem-resized200.jpg

Back view:...

A PPPoE connection? I don't even know what that is... (sorry, I'm really amateur-ish at this)

Well, there's a connection socket on the family computer, but it looks the same or a little bigger than a telephone socket.

I did that, but it still doesn't work.

When I disconnected the internet connection cord from the family computer and it said, on the bottom right-hand corner beside the clock, something like local...

Okay, I'm a complete amateur at this. But I'll give it a shot because I'm desperate for help.

We recently moved to a new place. The guy from Rogers (the internet company) came to our place today...