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Join Date: Aug 2007
Location: Berkshire, UK
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Well, you should read what you wrote! It was well worth the larf. He he .....
Suspishio
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
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Join Date: Jan 2007
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well, I was stating facts, whether you believe them or not 
you sure do justify your nickname 
you sure do justify your nickname Real stupidity always beats Artificial Intelligence. (Terry Pratchett)
BA BizMg, MCSE, DCSE, Linux+, Network+
BA BizMg, MCSE, DCSE, Linux+, Network+
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Originally Posted by DimaYasny 
well, I was stating facts, whether you believe them or not
Good one!
Suspishio
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
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Originally Posted by DimaYasny
because they are actually trying to be customer friendly there, unlike most companies who would at best give you the phone number for sales
trust me, I know exactly how it works. and you have to understand that the techs are being helpful even on issues that do not concern them not because you are entitled to that, but because it is company policy towards customers - to help as much as they can
Agreed. But it really doesn't matter if the dude there is doing so because he is helpful or because it's policy, as long as he can get you what you want
Last edited by goldeagle2005 : Dec 30th, 2007 at 9:23 pm.
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thing is he might just as well give you the number for sales, or tell you to call sales and hang up, and be in his right. it's all about setting the correct expectations, and you obviously have the wrong ones right now
Real stupidity always beats Artificial Intelligence. (Terry Pratchett)
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Originally Posted by DimaYasny
thing is he might just as well give you the number for sales, or tell you to call sales and hang up, and be in his right. it's all about setting the correct expectations, and you obviously have the wrong ones right now
I think this Dell thing has narked you. Go back to the gushing stuff you were saying about Dell. Just read it again; you can hardly be surprised if you get ribbed for it.
If you don't work for Dell now, did you before?
Anyway, you CAN get Windows XP from Dell - for example:
http://www1.euro.dell.com/content/to...hs1&l=en&s=dhs
Suspishio
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
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Join Date: Jan 2007
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Dell or not, this is a general thing in supporting any kind of hardware, software or users - whenever you go beyond your duties and help people out, they will take it for granted and get upset if they don't get it every time. so setting expectations is very important no matter where you work.
If you work in helpdesk and once help a user by sitting with him explaining how to do macros in msword, instead of appreciating it, he will demand it of you the next time he needs it done.
If you work in helpdesk and once help a user by sitting with him explaining how to do macros in msword, instead of appreciating it, he will demand it of you the next time he needs it done.
Real stupidity always beats Artificial Intelligence. (Terry Pratchett)
BA BizMg, MCSE, DCSE, Linux+, Network+
BA BizMg, MCSE, DCSE, Linux+, Network+
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Originally Posted by DimaYasny
Dell or not, this is a general thing in ....
You're changing your tune now. What started this exchange was the post that contained this extract: trust me, I know exactly how it works. and you have to understand that the techs are being helpful even on issues that do not concern them not because you are entitled to that, but because it is company policy towards customers.
Trust you; you know exactly how it works. It's company policy - whose? Everybody's (because it's a general thing), or Dell's because we have to trust you?
Suspishio
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
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Join Date: Jan 2007
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just for you, mate - DON'T trust me I won't mind
I won't mind Real stupidity always beats Artificial Intelligence. (Terry Pratchett)
BA BizMg, MCSE, DCSE, Linux+, Network+
BA BizMg, MCSE, DCSE, Linux+, Network+
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Originally Posted by DimaYasny
just for you, mate - DON'T trust me
Yeah - but everybody's been asked to trust you and now you're being called as to why we should trust you on this one issue when you've changed your tune since requesting that trust.
See what I mean?
Suspishio
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
My advice is at your risk
(We saved the Frogs from the Krauts - twice!)
Dell XPS M1710; T7200 2GHz Core 2 Duo; 2GB RAM; XP Pro (32)
nForce 680i LT; Q6600 Quad Core 2.4GHz; 8GB RAM; XP Pro (64)
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