Hi PhilliePhan,


Since the log is short I will type what it says and send from my handheld...

(in bold )

Pinging www.1.google.com [64.233.167.99] with 32 bytes of data:

Reply from 64.233.167.99: bytes=32 time=15ms TTL=245

I am having issues:

Here is the log in its entirety:

Pinging www.1.google.com [64.233.167.99] with 32 bytes of data:

Reply from 64.233.167.99: bytes=32 time=15ms TTL=245
Reply from 64.233.167.99: bytes=32 time=18ms TTL=245
Reply from 64.233.167.99: bytes=32 time=14ms TTL=245
Reply from 64.233.167.99: bytes=32 time=16ms TTL=245

Ping statistics for 64.233.167.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 18ms, Average = 15ms
There we go, finally.

Thanks again for all your help!

- Rachel

Hi Moral Terror,

I could not get a menu by pressing F8 - I did so continuously for several minutes with no result. I will reboot and try again, and see if it makes any difference. Thanks!

Hi ere

The knack is to press the F8 right on time, directly after the beep. There is a guide here >>> http://www.bleepingcomputer.com/tuto...utorial61.html

Please try to use the F8 method if possible

@ PhilliePhan I suspect my toes will be fine, I have small feet

Good to know!


Hi Rachel,

That looks OK.
We are leaning toward this being an issue with IE security settings/firewall setting or Norton.
-- Can you remember making any changes to the compy around the time the problem started? Like, say . . . Updating Norton AV?

-- Have you tried an alternate browser such as Firefox? You might want to try that and see if you have the same problem.

-- And, of course, see if you can connect in Safe Mode as per MoralTerror's post.

PP

Thanks, guys!

I will try booting up in safe mode when I get home tonight and see what happens. I will also try Firefox (although I think I deleted Firefox from my computer - I will look for it.) As for changes to the computer, I don't recall making any major changes. I downloaded some software (emusic) one or two days prior, but that's about it. I run virus scans pretty often and update Norton whenever I get a message saying I need to do so, but I don't recall whether I did that around the time my internet connection stopped working.

Thanks so much!

- Rachel

You're welcome!

Let us know how the above shakes out - Firefox can be put on a flash drive/disk and installed that way.
This part of the diagnostic process involves a bit of trial and error - much easier if one of us were sitting in front of the computer.

PP

Hello again

I tried rebooting the computer in safe mode w/ networking, and I still wasn't able to connect. It turns out that I removed Firefox from my computer, unfortunately, so I couldn't try that out. I did try a few programs other than IE - the iTunes music store and AIM - and couldn't connect. That's good to know about Firefox - I will download it to my flash drive. I will be out of town from tonight until Sunday, but I will try it as soon as I get home.

Thanks again to you both, and I hope you have a great weekend.

ERE

Hi ere

Thank you I hope you have a great weekend too

Download the program HostsXpert

Extract HostsXpert.zip then double-click on HostsXpert.exe, click on the Restore MS Hosts File button and then exit HostsXpert.

Can you connect now?

Hi again,

I still cannot connect, unfortunately.

Thanks,
ERE