explorer.exe keeps restarting

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Join Date: Feb 2008
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The_Resistance The_Resistance is offline Offline
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explorer.exe keeps restarting

 
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  #1
Feb 24th, 2008
If someone could assist in a solution for this, I would GREATLY appreciate it since it has to do with my work laptop.

My work laptop runs WXP SP2 with almost the most recent updates from WindowsUpdate. My computer was fine, then I came home last night and noticed how the taskbar and desktop icons would disappear and reappear (explorer.exe as I could see in Task Manager continually reloads.) I was able through the task manager (while the explorer continues loading and unloading) to run a hijack report. Here it is since I can't seem to find anything wrong with it based on my knowledge. Also when windows boots up since this is my work computer I have an Administration account, 2 other accounts for debugging purposes, and my own personal account. I don't log into the debugging accounts for they are not for me. I noticed this error happens even when I log into the machine under the Administrator account and just my normal account I use on the WXP Machine Nothing in Task Manager looks its loading anything that could be a culprit since the computer has Trend Micro PC-Cillin Internet Security with the latest updates and it did not detect any viruses/spyware etc. (when I ran the program thru the run command in Task Manager). I am unable to get a hold of my own IT guy and work from home so any help would be GREATLY appreciated, thanks.. here is the log in the meantime that I was able to get off my work laptop; I have even tried booting it with the most basic of processes that windows needs to run and still same issue.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:11:14 PM, on 24/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\explorer.exe

O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Program Files\Trend Micro\HijackThis\HijackThis.exe /startupscan
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = umb.urbanmatrixbase.com
O17 - HKLM\Software\..\Telephony: DomainName = umb.urbanmatrixbase.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = umb.urbanmatrixbase.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = umb.urbanmatrixbase.com
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - C:\WINDOWS\system32\imapi.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 2391 bytes
Last edited by The_Resistance; Feb 24th, 2008 at 7:33 pm.
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